Senior Operations Manager

FlixBus is a leading global tech mobility provider, dedicated to delivering affordable & sustainable travel solutions.

As we expand our operations in South India, one of the fastest-growing bus markets in the world, we are looking for a motivated & driven (Senior) Regional Operations Manager to help us drive operational excellence.

Based in Bangalore, this is an exciting opportunity to play a pivotal role in ensuring the seamless execution of our ground operational excellence, data analysis and vendor management processes!

Your Tasks – Paint the world green

• You will manage day-to-day interactions with operators, ensuring seamless service and supporting vehicle preparation and customization
• You will manage a team of Operations Associates on the ground, guiding them to execute daily tasks efficiently and ensuring overall operational success
• You will build and nurture strong relationships with bus stations and operators, fostering collaboration and smooth operations
• You will monitor and improve operational KPIs, ensuring operators adhere to our processes and standards, while identifying and solving risks
• You will work with operators to optimize platform data and processes, gathering feedback to drive improvements
• You will support operators with training content for drivers, ensuring they provide excellent service and meet quality standards
• You will conduct and manage audits, as well as gather stakeholders’ feedback to ensure operators comply with safety regulations and operational standards
• You will travel across South of India (30% of time)

• Bachelor's degree in business, engineering, or a related field
• 5-7+ years of work experience in operations management, ideally within rapidly scaling startups in transportation, logistics, mobility, or delivery sectors
• Experience in managing and training ground team is a strong plus
• Experience in designing operational processes is a strong plus
• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions
• Deep understanding and expertise in the South India consumer tech landscape
• Resilience to navigate and thrive in fast-paced, high-pressure environments
• Keen attention to detail with an unwavering pursuit of excellence
• Organized and autonomous, team and customer-oriented working style
• Travel enthusiast with a proactive attitude towards challenges
• Fluent in 2 of the languages: Kannada, Tamil, Telugu, and Malayalam