Core Responsibilities

• Monitoring and Quality Management 
• Working with different tools to collect data
• combine datasets from different sources in order to identify quality gap/outliers in the data
• Review KPI and quality reports on an on-going basis. 
• Anticipate defects and inefficiencies and formulate corrective actions (in collaboration with KPI / governance leadership).
• Liaise with regional operations center, helpdesk and field management to ensure quality control priorities are set and executed by appropriate parties.
• Investigate, trouble-shoot, and analyze operational issues to uncover root causes and recommend new best practice solutions for long-term impact
• Coordination of panel updates (e.g. characteristic updates). 
• Validation and monitoring of production alerts / verifications Zabbix, MediaWorks, and Audio references from global countries 24 hours a day, 365 days a year and timely escalation to each country in order to avoid impacts on data releasable to customers.
• Daily Quality Control prior to the Release of the Streaming data for multiple countries, providing end-to-end monitoring

Classification

• Be the go to person for any quality related issue for any classification products
• Support and help train the junior team members 
• Proactively identify potential risks to the data quality
• Investigate and solve data and classification related questions from reporting teams/commercial teams
• Day to day classifying of Web domains/ Mobile Apps/ Streaming domains for multiple digital classification products
• Understand report production-related data classification processes to support the individual products including QA 
• Assist in the production flows and regulate all necessary production tasks with reporting cycles

Position Requirements / Competencies

• University graduate, studies in statistics, math, sociology, or economy are a plus
• Analytical, critical thinking and ability to work well with data
• Meticulous attention to details: Ability to pay attention to the details and ensure the quality of the output
• 6months to 2 years working experience, preferably in operations roles
• Data analysis experience within one or more industries: market research, finance, insurance or equivalent
• A solid understanding of statistical concepts and techniques used in a market research environment
• Ability to operate effectively with high energy and flexibility in a quality, fast-paced, and constantly evolving environment
• Great English skills for international communications
• A fast, continuous learner
• Strong Excel and/or Google sheet skills, which includes formulas, pivot tables, visualization
• Proficiency in Office suites (ie. MS Office, Google tools)
• Ability to operate effectively with high energy and flexibility in a quality, fast-paced, and constantly evolving environment
• Result oriented with aptitude for continuous process improvements
• Team player skills: ability to build and maintain positive and collaborative relationships with other departments; and/or participates in effective and high performance cross-functional teams
• Ability to train, support, coach, and motivate others
• Experience of a matrix management environment and remote reporting relationships
• Understanding of web domains, mobile apps, and streaming data would be an advantage
• Working hours will be Monday to Friday from 630am - 330pm IST  OR 10am - 7pm IST; depending on the business need. 24/7 rotational shift