LI-GR1

Job Responsibilities & Home Office Requirements

• Managing relationships with Nielsen families participating in media measurement panels. 
• Conduct phone interviews, verifying eligibility, and ensuring proper equipment installation and maintenance.  
• Strong communication and persuasion skills are crucial. 
• Collect device information, troubleshoot remotely, and ensure accurate data collection. 
• Meet performance goals related to sample quality and customer satisfaction.
• Home Office Requirements: Requires a quiet workspace, high-speed internet, flexibility for evening/weekend work, and mandatory in-person orientation in Mexico City.

What You'll Need:

• Bilingual Proficiency: Fluency in both English and Spanish (written and verbal) is essential.
• Strong Communication & Interpersonal Skills: Excellent negotiation and customer service skills are required, with sales experience a plus.
• Technical Proficiency: Requires strong computer skills (iOS, Windows, Google Applications), software systems aptitude, and knowledge of WiFi and networking.
• Superior organizational and time management abilities are crucial. 
• High school diploma or equivalent work experience.

What you can expect:

• Flexible Schedules: We offer a variety of shift options to accommodate diverse needs. Exact shift details will be discussed during the interview process. All candidates must be willing to work one weekend day per week.
• What’s in it for me:
Fully remote position (after Day 1 orientation in Mexico City)
Comprehensive training program
Opportunity to work with cutting-edge technology
Join a global leader in media measurement