Teresa Nkonge

 Forensic audits and investigations.  Enterprise and Fraud risk management.  Corporate governance, legal and regulatory compliance.  Ethic, Anti-bribery and corruption compliance programs.  Anti-money laundering, KYC and due diligence programs.  Policy, process development, documentation and optimization.  Internal control programs.

 Generated procurement savings in strategic projects worth $500,000+ each, by leading investigations and reviews into the sourcing process, tendering, supplier selection and contracting, issuing advisory reports to tender board.  Authored 50% of Ethics policies, including the code of business conduct against fraud and corruption, abuse, sexual harassment and other violations for staff, contracted partners and suppliers.  Steered annual AML, CTF, KYC and Fraud training, risk assessments, maintained risk registers, authored fraud awareness material and governance reports, guiding prioritization on top 10 business vulnerabilities.  Orchestrated growth and compliance team excellence by achieving sustained 20% drop in compliance violations, 15% decrease in misconduct, and 85% Employee NPS.  Improved benefit realization management by 5% net annually across digital financial services, agribusiness, ecommerce and IOT products, by enumerating the program and influencing financial and operational efficiencies.  Executed AML Compliance program; client and partner due diligence, watch list screening, transaction monitoring, suspicious activity monitoring with monthly regulator reporting.  Matured organizational internal controls framework effectiveness by developing and automating half- yearly control self- assessments, ownership, remediation tracking, process optimization, controls library update and appropriate level reporting.  Collaborated in annual enterprise risk assessments, external and internal audits, updated risk registers and led successful standard certification bids, enhancing business execution, and timely quarterly Audit Board reporting.  Mobilized strong relationships with financial, regulator, law-enforcement, environmental governance, non governmental and industry partners, by convening quarterly engagements and collaborating in mutual initiatives.

Key Achievements:  Led Safaricom through two successful “GSMA Mobile Money Excellence” certification bids in 2018 and 2021, culminating in “Outstanding Contribution to the Mobile Industry Award” by the GSM Association (GSMA) in

2021.  Achieved $35,000,000 procurement loss savings through quality investigation of 37 high value purchases in financial year 2020 – 2021.

 Built 100% capacity to manage mobile fraud and investigations for Vodafone Cash by instituting the framework, forensic analysis tools, investigation training, policies, processes, stakeholder ownership and engagements.  Exchanged knowledge on risk assessment approaches, data mining, analysis and trending, preparing market insights driven training materials and evolving customer engagements to keep up with changing trends and regulations.

Key Achievement:  Structured from scratch, Vodafone Cash fraud monitoring function, with 100% fraud management coverage.

 Directed and executed fraud investigations into allegations of violations, averaging annual closure of 31 high impact cases, by conducting forensic analysis, interviewing, safeguarding chain of custody and authoring in-depth reports of findings with recommendations.  Designed and programmed investigative and fraud management framework for mobile money product M-PESA, operationalized in Kenya, Tanzania, Mozambique, Egypt, Ghana, Ethiopia and Afghanistan markets and collaborated in complex cases.  Continually evolved fraud prevention, detection and investigation training, testing, awareness and processes for staff and partners, with yearly average scores of 99.1% and 95% respectively.  Recruited, empowered, and led 4-member fraud detection team to achieve 25%+ year-on-year improvement in case investigation, process optimization, and 95%+ fraud training & awareness coverage.  Stimulated operational efficiency, reinforcing risk mitigation for financial services (M-PESA) by partnering in new initiatives, authoring and reviewing contracts, policies and processes, aligning 100% to internal, regulator requirements and industry best practices.  Assured quality delivery of at least 15 strategic projects annually, ensuring adherence to environmental, social, operational health and safety frameworks, and conducting risk- assessments, documentation, deployment and post-implementation monitoring.

Key Achievements:  Designed and programmed and instituted the bench-mark anti-fraud framework for M-PESA reducing fraud loss from highs of 0.005% of total revenues in 2010 to monthly average of 0.001% by 2016.  Influenced and nurtured company net promoter score (NPS) of 54% by fortifying fraud control environment.

 Streamlined fraud detection processes by integrating real-time data feeds in Fraud Management System, fine tuning detection rules and thresholds, resulting in 25% improvement in fraud detection accuracy.  Delivered forensic reviews into prioritized cases around the 5 key high-risk business domains within SLA, with value adding recommendations.  Assured for 2 strategic projects; CRM (Customer Relationship Management) and CBS (Convergent Billing System).

Key Achievement:  Unveiled fraudulent staff-initiated billing bypass trigger that caused daily revenue loss of $150,000.