Diane Mugunga
Communications Minister-Guild Council en CARNEGIE MELLON UNIVERSITY AFRICA
Tecnología de la Información Empresarial en Carnegie Mellon University, Rwanda
Ruanda
Experiencia
MICROSOFT/TEK-EXPERTS
L2-Technical support Engineer
August 2022 - June 2023
Conducting in-depth research, diagnosing, troubleshooting, and resolving critical customer issues promptly. Expertise in access management, advanced authentication, and their integration. Team lead experience. Strong communication and teamwork skills.
Microsoft/Tek-Experts
L2-Technical support Engineer
August 2022 - June 2023
Conducting in-depth research, diagnosing, troubleshooting, and resolving critical customer issues promptly Specializing in access management, advanced authentication, and their integration Providing team lead experience Delivering effective solutions with strong communication and teamwork skills
PREMIER EAST AFRICA-Editec
L1-Technical support Engineer
October 2021 - August 2022
Enhanced the efficiency of the mentor-mentee pairing process through the development of a streamlined system. Conducting thorough research, diagnosing, troubleshooting, and resolving customer issues with precision and efficiency. Technical support, leadership, effective communication, and collaboration within a team environment.
Premier East Africa-Editec
L1-Technical support Engineer
October 2021 - August 2022
Enhancing the efficiency of the mentor-mentee pairing process Developing a streamlined system for effective regulation, continuous monitoring, and optimization Conducting thorough research, diagnosing, troubleshooting, and resolving customer issues with precision and efficiency Providing technical support, leadership, effective communication, and collaboration within a team environment
Educación
Certificaciones y Distintivos
No se agregó certificaciones o distintivos
Proyectos
No se agregaron proyectos
Idiomas
Inglés
Profesional
Francés
Principiante
Suajili
Profesional
Habilidades
No se agregaron habilidades
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