Maimuna Hussaini

Project Management and Business Analysis Excellence: Orchestrated complex projects from inception to completion, ensuring strict compliance with scopes,timelines, and budgets, yielding a 15% increase in project completion efficiency. Simultaneously, conducted comprehensive business process analyses that led to a 20% reduction in operational costs. ● Project Planning and Team Leadership: Developed and maintained meticulous project plans, schedules, and risk mitigation strategies,resulting in a stellar 98% on-time project delivery rate. Expertly led cross-functional teams, providing guidance and coaching to achieve objectives. ● Agile Implementation and Data-Driven Insights: Pioneered Agile methodologies in project management, boosting project agility and responsiveness to evolving business needs. Additionally, conducted in-depth data analysis, identifying trends that drove a 25% increase in sales revenue. ● Alignment and Stakeholder Satisfaction: Collaborated closely with software development teams, ensuring alignment between business goals and technical specifications. Facilitated stakeholder meetings and maintained a high 98% satisfaction rate among stakeholders through effective communication and documentation.

Performed check-in and check-out process of library books and materials at circulation desk. Helped customers to successfully use library computers and equipment. Managed and placed over 50 books on proper shelves following classification system when returning to circulation. Greeted patrons warmly and assisted by locating books and signposting services.

Welcoming and receiving customers Assisted customers with varying questions using product knowledge and service expertise. Consistently achieved service rating targets, managing customer enquiries with personalized care and attention. Participated in regular training to maintain up-to-date knowledge on company products and policies, also increased sales by 20% Handled phone, email and social media enquiries with consistent customer service across multiple channels.

Monitored and documented students' academic progress, enabling accurate development reporting. Helped teachers with lesson plan development, class preparation and student mentoring, improving overall department attainment. Delivered additional learning support opportunities to small student groups, enabling improved academic confidence. Kept class records current with attendance information and student grades.