Tochi Enyinnayah
Administrator/Customer Service /Virtual Assistant en Foodmate Et Al (Now TOSHYBAZ EMPIRE GLOBAL SERVICES)
Nexford University
Nigeria
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Administrator/Customer Service /Virtual Assistant en Foodmate Et Al (Now TOSHYBAZ EMPIRE GLOBAL SERVICES)
A seasoned and passionate problem solver with over 10 years of experience whose exceptional listening and communication skills in understanding a customer’s needs in order to proffer a result-driven solution which increased customer’s satisfaction and loyalty by 60% and earned her a promotion and commission in her former place of work. A sure plug-in Customer Support with great knowledge of CRM and Project management software, proficiency in Appointment Setting/Scheduling and a host of other skills.
Redes sociales
No se agregaron enlaces sociales
Experiencia
Foodmate Et Al (Now TOSHYBAZ EMPIRE GLOBAL SERVICES)
Administrator/Customer Service /Virtual Assistant
January 2017 - Presente
Established and streamlined ineffective policies which increased productivity by 25% in six months.
Collaborated with farmers to get Foodstuff supply directly as this increases customer’s demand due to friendly cost of our products.
Engaged in food quality control and safety training as this reduced processing errors by 40%.
Organized and drove promo sales and discounts to customers which led to increased orders from customers by 50%.
DHL INTL Nigeria Ltd.
Senior Service Desk Advisor
January 2007 - December 2016
Followed through an employee training plan for staffs under my tutelage on Customer Service Ethics which increased customer satisfaction by 70%.
Advocated for prompt accurate response to enquiries via emails which increased requests for our home service pickup thereby exceeding our target on revenue generation.
Collaborated with other departments, improved our Customer experience by 60%.
Accurate information on customer’s shipment posted to the network to ensure the shipment is labeled and handled correctly which reduced customer’s request for refunds by 65%.
Responding to customer’s complaint and proffering a solution within 2 hours with a follow up call increased our customer loyalty and referrals by 85%.
Educación
Global Business / Administration
Nexford University
Advanced Business Foundation
Nexford University
Graduado en 2024
Certificaciones y Distintivos
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Proyectos
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Idiomas
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Habilidades
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