Job Wachira

Digitized logistics reports monitoring loading and receiving of material from mine to site ensuring real time delivery reports for invoicing purposes Monitoring operational activities for any deviations and suggesting improvements to the process Introduced robust petty cash tracker reducing pilferage by 20%

Gathered, analyzed and reported on customer satisfaction data leading to process improvements which increased our NPS score by 15 points Analyzed market price data vis a vis our price and product positioning to convince our partner OEM to reduce prices for service items by an average of 20% Analyzed sensor data to identify the root cause of vehicle defect leading to successful field service campaign which reduced similar occurrences by 90%

Replaced daily printed revenue reports with a digital format accessible to the management team, reducing paper wastage by more than 40% Cleaned and analyzed warranty data, reconciling it with warranty audit reports, reducing OEM warranty reversals by approximately 30% Delivered daily, monthly and quarterly operations and management reports ensuring that tasks are delivered smoothly