Wright Sowa
Consultant for Logistics and Growth Operations en EcoVoyage Travels: Sub-Saharan Africa
Project Management Institute
Kenia
¡Hola, soy Wright Sowa!
Consultant for Logistics and Growth Operations en EcoVoyage Travels: Sub-Saharan Africa
Strategic operations and business intelligence professional with in-depth knowledge of regulatory compliance, workflow coordination, and risk management. Motivates teams with empowering leadership and improves business performance with thorough and consistent reviews of operational processes. An accomplished communicator who understands the value of listening, thoughtful responses, and objectivity with a proven ability to design and implement solutions that benefit both customers and the company. An astute leader with strong organizational skills and the ability to multitask to ensure deadlines are met and customers are treated in line with required policies and procedures. Enthusiastic and personable individual who enjoys working with people and building long-lasting relationships and product loyalty.
Redes sociales
No se agregaron enlaces sociales
Experiencia
EcoVoyage Travels: Sub-Saharan Africa
Consultant for Logistics and Growth Operations
September 2022 - Presente
Streamlined the supply chain, resulting in a 20% reduction in transportation costs while maintaining service levels. Developed and implemented growth strategies to support the company's growth objectives, i.e. growing B2B. Established and nurtured strong partnerships with key suppliers, leading to preferential pricing and improved service quality. Analyzed logistics data and KPIs to identify trends, track performance, and provide insights that drive informed decision-making. Negotiated new contracts with key transportation providers, saving the company $60,000 annually. Compliance Adherence: ensuring full compliance with travel regulations and safety standards, leading to a spotless record of safe and secure travel experiences. Collaborated effectively with the travel planning team, enhancing cross-functional communication and contributing to the successful execution of complex travel itineraries.
Swvl - Nairobi
Live Operations Lead
May 2021 - June 2022
Collected and documented data from various sources to compile a complete picture of business operations. Managed daily business operations across categories and pushed the booking fulfillment rate from 93% to 99.5%. Directed change management handling to overhaul existing systems. Contributed to expansion in different cities. Monitored performance metrics focused on driving results in key business areas. Developed procedures and policies, consistently improving processes and supporting organizational goals. Automated business processes for improved speed and accuracy. Resolved or escalated business problems to keep operations moving smoothly. Reduced backup cost as a percentage of COGs from 15.55% to 3.92% and backup cost as a percentage of GMV from 26.06% to 7.44%.
Little Limited, Nairobi
Operations Strategy Lead
September 2020 - April 2021
Developed and implemented standardized best practices for measuring company progress and built processes to improve core ops metrics. Managed the operations team to ensure growth in new supply across cities and launched the Economy (Low Cost) category to attract more customers. Bolstered operational efficiency and oversaw customer safety by driving improvements as per the company policy. Grew two-wheeler rides from 850 to 1900 a week, thereby increasing company revenue. Ensured team efficiency and compliance with company guidelines by monitoring and reporting the implementation of operational best practices. Provided an in-depth analysis of city supply needs to ensure adequate city coverage, enhance client and driver campaign engagement, reduce churn, and improve customer loyalty. Led growth and expansion in Ethiopia, Somaliland, and Ghana. Established and managed lucrative relationships with external stakeholders, improving personnel and activities' overall effectiveness.
Uber - Nairobi
Community Operations Specialist
April 2019 - July 2020
Tracked and reported on community data to substantiate recommendations. I am most proud of spearheading the development of the Next of Kin Project while working closely with the executive management. Applied excellent interpersonal skills in working with the Driver and Courier Operations team to improve the support processes. Examined existing processes and recommended the necessary improvements from time to time to aid the achievement of company goals. Championed the timely resolution of any courier payment issues, thereby ensuring seamless operations. Leveraged superb coaching and facilitation skills to train couriers on delivering exceptional customer service. I was the lead administrator of the online support channel, Zendesk.
Uber Eats - Nairobi, Kenya
Launch Operations Specialist
April 2018 - March 2019
Drove the successful launch of Uber Eats in Nairobi and spearheaded marketing efforts to create awareness among the target group Worked collaboratively with the management and key stakeholders to create and update instructional and support materials to facilitate courier success Facilitated the onboarding of driver-partners and guided them on all the tools they needed to be successful on the Uber platform Championed branding processes for the Uber brand and motivated driver-partners to deliver set targets Researched and spearheaded the localization of operations to suit the Kenyan market Helped incorporate user priorities into product features with the help of the UX team. Worked closely with cross-functional teams to manage and communicate product changes and life cycle stages. Used regular and ad hoc reporting to monitor business KPIs and measure the performance of product enhancements.
Call Center International, Nairobi
Jumia Campaign Team Lead
October 2017 - March 2018
Championed the successful launch of the Jumia Campaign Call Center. Improved NPS from 27% to 88% and CSA T from 56% to 90% Trained and managed new agents and monitored productivity to establish efficient workflow processes. Accomplished sales and organization missions by completing tasks and overseeing team operations.
UAP Old Mutual, Nairobi
Personal Financial Advisor
June 2015 - December 2015
Interviewed members to understand financial positions and develop targeted product recommendations. Actively cross-sell products and services to enhance branch revenue. Recommended strategies for helping clients improve their cash management, investment planning, and other areas to achieve their financial goals
Educación
Certificaciones y Distintivos
No se agregó certificaciones o distintivos
Proyectos
No se agregaron proyectos
Idiomas
Inglés
Profesional
Suajili
Nativo
Habilidades
No se agregaron habilidades
¿Listo para una experiencia personalizada? Utilizamos cookies y tecnologías similares para adaptar nuestro sitio especialmente para ti. Al hacer clic en 'Aceptar', nos das luz verde para utilizar cookies y tecnologías similares. 🍪