Hameedah Al Dawood

Collaborated closely with the operation and strategy teams to devise effective strategies and action plans for growth. Evaluating new business entries across three major markets in the United States, leveraging extensive data analysis to develop and execute targeted launch plans, resulting in strategic market expansion. Provided solutions and recommendations for business needs and complex problems.

Fostered collaboration across departments and leadership teams to integrate learning initiatives with broader business goals, facilitating a comprehensive understanding of organizational dynamics. I led the development and delivery of comprehensive training programs for department heads and all hotel staff, fostering a culture of excellence and continuous improvement across the organization.

Led and developed a front office team, providing training and mentorship, demonstrating leadership and team development skills transferable to consulting for successful project delivery and client relationships. Collaborated seamlessly with various departments, including housekeeping and concierge services, highlighting a skill set conducive to interdisciplinary teamwork. Successfully spearheaded the opening of a new hotel while concurrently managing operations at another, showcasing exceptional leadership and multitasking abilities within a cluster hotel environment, driving operational excellence and profitability across both properties.

Demonstrated expertise in hotel operations planning with a strong focus on business insight and customer-centric strategies, leading a team of 30+ employees to enhance operational efficiency and achieve a 15% increase in customer satisfaction scores. Significantly enhanced guest satisfaction by resolving over 200+ inquiries promptly each month and providing tailored assistance, contributing to a 20% improvement in guest satisfaction ratings.