Paul mpinda kabamba

Managing customer interactions, handling inbound and outbound calls, administering customers, identifying customer's needs (information, orders, sales, claims, assistance). Informing customers about the characteristics of products and advice on the choice according to the commercial policy and communicating on the technical information about products and services. Manage administrative processing of the opening of accounts and customers’ orders. Processing of customers sensitive cases (disputes, refund and complaint) and handover to designated departments. Follow up on data analysis and propose solutions. I am an avid, assertive and analytical professional with years of Customer Assistance Service both in the Hospitality and Call Centre Industry. Self-motivated, good communication skills both English and French, can work both independently and in a team. I am resilient, adaptable to situations, customer oriented and passionate about developing self and others. Result driven and committed to achieve goals.