BEN WAKHUNGU

Supporting of all operations that are involved in the server, storage, backup and Print Services. Single point of contact for one or more business units to represent IT services. Provide a range of application availability reporting to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis

Perform first level end-user support for all Servers hardware, operating systems and office suites. Participate in regular reviews of server needs to help in meeting increasing demand and requirements. Compile and maintain documentation on ICT purchase, expenses, budget and hardware inventory. Consolidation and management of vendors/suppliers. Rationalize and standardize utilization of computer equipment. Perform basic installations/upgrades of Servers based hardware/accessories, operating systems and application suites to meet user demands. Perform periodic performance reporting for all hardware and systems to support capacity planning. Maintain configuration and documentation of all Server hardware in the bank. Organizing Server preventive maintenance schedules.

Configuration Management of IS Systems. Perform a detailed recording and updating of information that describes an enterprise's hardware and software, versions, locations, network addresses of hardware devices. Provide expert management of IT application incidents, root cause analysis, management of problems and closure of recurring incidents. Responsible for Enterprise wide HP Service Management system. Responsible for Enterprise Customer experience monitoring Systems (HP Business Service Management, Real User Monitoring, Business Process Monitoring, SiteScope, HP NNMi, HP NA, Oracle OEM and SolarWinds). System Administration of Service Management Center Applications suites HP Service manager, HP SiteScope, HP NNMi, HP NA, HP UCMDB and HP BSM.

Receiving, processing and resolution of ICT users’ incident reports and service requests. Service Provision as per SLAs. Qualify that services are in the Service Catalogue. Microsoft Active Directory administration support Incident resolution as per SLA