Sylvia Atira
Finanzas en Masinde Muliro University of Science and Technology
Kenia
¡Hola, soy Sylvia Atira!
Loan Officer en Kenya Commercial Bank(KCB)
An accountant with a strong educational background in finance, company law, international finance, risk management, research methods, business law, marketing, and taxation theory and practice. I am eager to apply my knowledge and skills to a challenging new role. I am a self-motivated and reliable professional with excellent organizational and time management skills. My ability to communicate effectively and work seamlessly with colleagues, stakeholders, and senior management, combined with my strong interpersonal skills, makes me a valuable asset to your organization. My proficiency in Microsoft Office and data analysis tools, such as SPSS, as well as my attention to detail and analytical skills, further strengthens my ability to deliver outstanding results. I am driven by my passion for finance and have a strong commitment to integrity, ethics, and confidentiality. I am eager to learn new skills and am adaptable to different work environments, making me confident that I can make a valuable contribution to your organization.
Redes sociales
No se agregaron enlaces sociales
Experiencia
Kenya Commercial Bank(KCB)
Loan Officer
January 2022 - August 2023
Assessing loan applications and providing knowledgeable guidance to clients to ensure accurate and complete submissions. Receiving customers at the branch and pitching various bank products to them. Engage customers with accounts who qualify for loans and educate them on loan application procedures. Conduct Know your customer(KYC) and Anti-money Laundering(AML) for customers to verify their credentials and information shared before loan approvals. Maintaining and updating clients' loan records in the bank's system to ensure accurate tracking and reporting. Ensuring prompt loan repayment through effective follow-up with clients and timely communication of loan terms and conditions. Analyzing and presenting customer feedback to management for informed decision-making, and implementing strategies for continuous improvement. Educating clients on loan application procedures, loan contract completion, and banking regulations to foster a seamless and compliant loan process. Promoting loan and bank products by leveraging market insights, industry trends, and product knowledge to meet and exceed departmental targets. Assist new customers at the bank with account opening. Assist in organizing and managing the queues at the banking hall.
Startimes Kenya Limited
Customer Accounts Representative
January 2020 - December 2021
Managing and monitoring customer accounts to ensure accuracy and timely payments. Receiving calls and emails on customer inquiries and resolving any issues related to their accounts, including billing and payment inquiries. Engage customers with inactive accounts and introducing new offers and products to them. Assist customers with account opening and new subscriptions. Gathering and documenting customer information, feedback, and requests to maintain accurate records and improve customer satisfaction. Maintaining regular communication with customers to establish and strengthen relationships and proactively resolved any potential issues. Analyzing customer account data and providing insights to improve retention and increase customer satisfaction. Ensured all customer account transactions were accurately recorded and processed in a timely manner. Collaborated with other departments to resolve customer account disputes and ensure customer satisfaction. Contributed to the development of customer account management policies and procedures to improve the overall customer experience.
Kenya Power Limited Company
Accounts Attaché'
May 2018 - August 2018
Processing and reconciling approved advances and claim in a timely manner. Performing financial analysis and posting of approved physical vouchers for bank/sacco payments. Calculation and posting of Pay As You Earn (PAYE) based on income. Clearance of open line items and recovery of staff debts to ensure accurate financial reporting. Reallocation of funds to different cost centers for effective budget management. Conducting regular bank reconciliations to ensure accurate financial reporting. Approving customer jobs for construction projects. Conducting stock taking and store control reconciliation for inventory management. Preparation of debtors reconciliation reports after the close of each financial period. Monitoring and controlling budget and expenditure to ensure compliance with financial policies. Confirming internal order costs and posting of labor cost recovery. Clearing accounts to ensure accurate financial reporting. Receiving and reconciling Real Time Gross Settlement (RTGS) payments. Cancelling service line refunds in the Integrated Customer Service (ICS) system.
Educación
Certificaciones y Distintivos
No se agregó certificaciones o distintivos
Proyectos
No se agregaron proyectos
Idiomas
Inglés
Profesional
Suajili
Profesional
Habilidades
Analytical Thinking
Problem Solving
Interpersonal Skills
¿Listo para una experiencia personalizada? Utilizamos cookies y tecnologías similares para adaptar nuestro sitio especialmente para ti. Al hacer clic en 'Aceptar', nos das luz verde para utilizar cookies y tecnologías similares. 🍪