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Gailvy Fivet M'BOUNGOU KENGUE
Conseiller Client en Amazon
Gestión estratégica de recursos humanos en CES Consulting
Senegal
¡Hola, soy Gailvy Fivet M'BOUNGOU KENGUE!
Conseiller Client en Amazon
Professional with a great sense of organization and solid management knowledge, my commitment and my professional rigor is to use my acquired skills and knowledge to contribute to the success of a company in a management role or of leadership. My goal is to advance my career by developing in-depth expertise in areas such as strategic management, marketing, finance and operations. I am looking to join a dynamic company where I can apply my analytical skills and problem-solving abilities to identify and exploit new growth opportunities. I am particularly interested in companies focused on innovation and digital transformation, where I could help develop strategies to remain competitive in a rapidly changing environment. My commitment also includes the continued development of my leadership and team management skills. I am convinced that inspiring leadership and effective human resources management are essential to motivate teams and achieve organizational goals.
Experiencia
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Conseiller Client
September 2023 - Presente
-Management of the customer database; -Management of customer accounts; -Collection of comments and evaluations; -Management and monitoring of Customer requests; -Management of tracking deliveries of customer orders; -Transfer management; -Reception and assistance to customers; -Problems solving; -Reports and statistics; -Conflict management; -To win the loyalty of customers; -Detect customer needs and propose appropriate solutions; -Carry out certain back office operations; -Work in collaboration with the various departments of the Company, etc.
Mahillah & Companies Group
Manager Organisationnel
March 2021 - December 2022
-Management of a team of 17 Collaborators and Personnel Management; -Design of results and performance frameworks; -Supervise and optimize daily operations to ensure business efficiency and productivity; -Manage transitions and organizational changes, while maintaining team cohesion and motivation; -Focus on customer satisfaction and the quality of products/services to ensure the competitiveness and growth of the company; -Data collection and report writing; -Contribute to the development of company strategies; -Supplier-Partner relationship management; -Contribute to the development of company policies; -Management of work schedules; -Internal and external communication of the Company; -Inventory management and analytical monitoring; -Develop commercial strategies and optimize margin; -Analysis of field feedback and customer feedback, search for levers to improve performance; -Commercial monitoring of the sector, etc.
International NGO O.VA.MA.CO: Organization for the valorization of Cassava in Congo
General Secretary - Activities Coordinator
October 2020 - September 2022
-Administrative management; -Development and implementation of the organization's approaches and strategies; -Participate in all political decisions regarding the management of activities; -Ensure the internal and external communication of the NGO; -Relationship management with financial and technical partners; -Contribute to the development of NGO policies; -Management of work schedules; -Internal and external communication of the NGO, etc.
Cabinet GM Conseil
Sales and Customer Relations Manager
May 2018 - January 2021
-Develop and participate in the customer relations strategy (priorities, budget, resources, etc.) and determine annual action plans; -Develop and develop customer service quality procedures and monitor their application; -Design service performance indicators (complaint rates, calls, delays), analyze the results and implement adjustments; -Develop and monitor the customer portfolio; -Propose solutions to customer complaints; -Lead human resources actions; -Set objectives and priority areas; -Lead and support the sales team; -Participate in defining the company's commercial policy, based on the company's strategy; -Participate in the negotiation on certain strategic accounts; -Be attentive to market developments and competitive offers in order to constantly adapt the company's offers, etc.
Educación
Certificaciones y Distintivos
No se agregó certificaciones o distintivos
Proyectos
No se agregaron proyectos
Idiomas
Inglés
Intermedio
Habilidades
Organization Management
Management by Objectives
Management / Strategy
Planning and Risk Management
Dynamics GP Human Resource Management
Sales Analytics
Salary Administration
Sales & Marketing, Banking
Negotiation
Evaluation based
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