Gailvy Fivet M'BOUNGOU KENGUE
Conseiller Client en Amazon
Gestión estratégica de recursos humanos en CES Consulting
Senegal
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Conseiller Client en Amazon
Professional with a great sense of organization and solid management knowledge, my commitment and my professional rigor is to use my acquired skills and knowledge to contribute to the success of a company in a management role or of leadership. My goal is to advance my career by developing in-depth expertise in areas such as strategic management, marketing, finance and operations. I am looking to join a dynamic company where I can apply my analytical skills and problem-solving abilities to identify and exploit new growth opportunities. I am particularly interested in companies focused on innovation and digital transformation, where I could help develop strategies to remain competitive in a rapidly changing environment. My commitment also includes the continued development of my leadership and team management skills. I am convinced that inspiring leadership and effective human resources management are essential to motivate teams and achieve organizational goals.
Experiencia
Conseiller Client
September 2023 - Presente
-Management of the customer database;
-Management of customer accounts;
-Collection of comments and evaluations;
-Management and monitoring of Customer requests;
-Management of tracking deliveries of customer orders;
-Transfer management;
-Reception and assistance to customers;
-Problems solving;
-Reports and statistics;
-Conflict management;
-To win the loyalty of customers;
-Detect customer needs and propose appropriate solutions;
-Carry out certain back office operations;
-Work in collaboration with the various departments of the Company, etc.
Mahillah & Companies Group
Manager Organisationnel
March 2021 - December 2022
-Management of a team of 17 Collaborators and Personnel Management;
-Design of results and performance frameworks;
-Supervise and optimize daily operations to ensure business efficiency and productivity;
-Manage transitions and organizational changes, while maintaining team cohesion and motivation;
-Focus on customer satisfaction and the quality of products/services to ensure the competitiveness and growth of the company;
-Data collection and report writing;
-Contribute to the development of company strategies;
-Supplier-Partner relationship management;
-Contribute to the development of company policies;
-Management of work schedules;
-Internal and external communication of the Company;
-Inventory management and analytical monitoring;
-Develop commercial strategies and optimize margin;
-Analysis of field feedback and customer feedback, search for levers to improve performance;
-Commercial monitoring of the sector, etc.
International NGO O.VA.MA.CO: Organization for the valorization of Cassava in Congo
General Secretary - Activities Coordinator
October 2020 - September 2022
-Administrative management;
-Development and implementation of the organization's approaches and strategies;
-Participate in all political decisions regarding the management of activities;
-Ensure the internal and external communication of the NGO;
-Relationship management with financial and technical partners;
-Contribute to the development of NGO policies;
-Management of work schedules;
-Internal and external communication of the NGO, etc.
Cabinet GM Conseil
Sales and Customer Relations Manager
May 2018 - January 2021
-Develop and participate in the customer relations strategy (priorities, budget, resources, etc.) and determine annual action plans;
-Develop and develop customer service quality procedures and monitor their application;
-Design service performance indicators (complaint rates, calls, delays), analyze the results and implement adjustments;
-Develop and monitor the customer portfolio;
-Propose solutions to customer complaints;
-Lead human resources actions;
-Set objectives and priority areas;
-Lead and support the sales team;
-Participate in defining the company's commercial policy, based on the company's strategy;
-Participate in the negotiation on certain strategic accounts;
-Be attentive to market developments and competitive offers in order to constantly adapt the company's offers, etc.
Educación
Certificaciones y Distintivos
No se agregó certificaciones o distintivos
Proyectos
No se agregaron proyectos
Idiomas
Inglés
Intermedio
Habilidades
Sales Analytics
Sales & Marketing, Banking
Planning and Risk Management
Management / Strategy
Salary Administration
Management by Objectives
Dynamics GP Human Resource Management
Organization Management
Negotiation
Evaluation based