Ruth Esi Tawiah

Accountable for Models accuracy and performance Impairment reporting, data management, and analytics of the CSC unit Responsible for daily reconciliation mark ups Robust investigations of all Corporate Service Center (CSC) reconcilable accounts in line with the business Rules and Internal Account Procedure Manual Ensure Corporate Service Center (CSC) internal Accounts (BOG, NOSTRO, Suspense) have no outstanding or exception entries Reverse all items on various Redirect Accounts that are at risk of fraudulent activities; appropriately escalated when necessary Manually processed all inward transfers-both local and cross border flows on value dates via BAPS, RTGS Outward and Payment applications Processed all cedi or foreign manual salaries, electronic funds transfer for salaries payments transactions focusing on financial institutions settlement and other corporate related transaction like Salary payments, standing orders, with payment applications Investigated all Outward Transfers that failed STP and could not be repaired via Ebox, BAPs, RTGS Responded to all queries, enquiries, and complaints from correspondent banks and to all telephone enquiries and complaints regarding Outward Transfers Ensured all trades are settled as per value date and any exceptions are communicated appropriately to the Relation Manager to avoid any interest claims Performed referrals and call backs on Inward Cheques captured on the bank’s system for items over the set threshold To accept, scan and transmit all outgoing Cheques through the bank’s system Referred all Bank Cheques received through clearing and to check for accuracy, validity, and unauthorized activity Performed call-back activity Cheques or Identification and Verification tasks for customer’s request Responsible for: data input, captioning customer instructions, storage, and retrieval of records, answering queries from branches, processing vouchers, and clearing, other general processing tasks (e.g., statement production, status enquiries, Cheque book ordering) Manage complex payment complaints from Corporate and Business Banking team and provide detailed feedback to Relationship Managers on transfers and complaints Continuously stand on the frontline of change by being adaptable and juggling 5 roles from managing our process of interbank transfers, Absa Access onboarding and training, reconciling on daily basis and preparing audit confirmation letters in favor of our clients upon request from their auditors

Accountable for Models accuracy and performance, Impairment reporting, data management, and analytics of the CSC unit. • Responsible for daily reconciliation mark ups, robust investigations of all Corporate Service Center (CSC) reconcilable accounts in line with the business Rules and Internal Account Procedure Manual. • Ensure Corporate Service Center (CSC) internal Accounts (BOG, NOSTRO, Suspense) have no outstanding or exception entries and reverse all items on various Redirect Accounts that are at risk of fraudulent activities; appropriately escalated when necessary. • Manually processed all inward transfers-both local and cross border flows on value dates via BAPS, RTGS Outward and Payment applications. • Processed all cedi or foreign manual salaries, electronic funds transfer for salaries payments transactions focusing on financial institutions settlement and other corporate related transaction like Salary payments, standing orders, with payment applications. • Investigated all Outward Transfers that failed STP and could not be repaired via Ebox, BAPs, RTGS. • Responded to all queries, enquiries, and complaints from correspondent banks and to all telephone enquiries and complaints regarding Outward Transfers. • Ensured all trades are settled as per value date and any exceptions are communicated appropriately to the Relation Manager to avoid any interest claims. • Performed referrals and call backs on Inward Cheques captured on the bank’s system for items over the set threshold. • To accept, scan and transmit all outgoing Cheques through the bank’s system. • Referred all Bank Cheques received through clearing and to check for accuracy, validity, and unauthorized activity. • Performed call-back activity Cheques or Identification and Verification tasks for customer’s request. • Responsible for: data input, captioning customer instructions, storage, and retrieval of records, answering queries from branches, processing vouchers, and clearing, other general processing tasks (e.g., statement production, status enquiries, Cheque book ordering). • Manage complex payment complaints from Corporate and Business Banking team and provide detailed feedback to Relationship Managers on transfers and complaints. • Continuously stand on the frontline of change by being adaptable and juggling 5 roles from managing our process of interbank transfers, Absa Access onboarding and training, reconciling on daily basis and preparing audit confirmation letters in favor of our clients upon request from their auditors.

Maintained employee files and the Human Resource filing system for all Staff Assisted in drafting leave letters of over 300 for the entire ministry Assisted in compiling staff Performance appraisals for the entire Ministry Drafted over 5000 Government Authority Letters for all Ghanaians offered scholarship to study in the Netherlands Maintained utmost discretion when dealing with sensitive topics

Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping Prepared monthly, weekly, and daily logs using Microsoft office suite

Took detailed meeting minutes, and compiled paperwork for support of Revenue department

Timely and accurately performing MTN transactions involving withdrawals and deposits Frequently updated transaction records for future reference