Frank Yeboah

Developing strategic plans to acquire and retain fleets across the country Managing fleet budgets for country initiatives Recruiting and onboarding operations coordinators for the fleet operations team Supervising the team to ensure revenue targets and other KPIs are achieved

Contributed to the global strategic framework and took ownership of key projects in Africa and International Markets (Ghana, Nigeria, South Africa, Kenya and Tanzania, Paraguay and Thailand); resulting in acquiring 146,220 drivers in H2, 2023. Implemented partner retention campaigns, partner block reviews and loyalty programs in countries with low driver retention; improving global retention by 9%. Spearheaded recruitment, training and onboarding of driver acquisition agents (Ghana, Nigeria, South Africa, Kenya, Paraguay and Thailand). Collaborated with marketing teams to align on localized marketing content and campaigns for country teams. Documented SOPs on funnel optimization, city launches, agent acquisition, initiative rollouts and trained country leads on implementation to ensure operational efficiency. Conducted periodic research to identify opportunities for new supply growth for African markets. (Driver to Rider, Partner offers, Value Proposition reviews, etc) Managed relationships with regulatory stakeholders and outsourced companies. Prepared detailed P&L documents to evaluate the ROI of initiatives to ensure efficient use of the global operations budget.

Built and coordinated high-performing teams by hiring, training, bi-weekly one-on-one sessions with direct reports and conducting performance reviews to provide feedback and reinforcement to the team. Collaborated with marketing and cross-functional teams to build quality lead generation plans for lead conversion teams. Documented supply operations playbooks to accelerate the onboarding of new joiners to serve as a knowledge base for the operations team. Built reporting dashboards to monitor KPIs and periodically communicated KPIs and key results to the team. Measured the impact of campaigns on new supply growth and advised on channels to invest in the supply spend budget. Led offline initiatives including Remote Activation initiatives (which currently contribute 52% weekly) to boost supply in all operating cities in Ghana.

Conducted driver training and onboarding, audited and verified documents, kept lead to active driver days at 24 hours and improved active drivers by 3% monthly. Initiated offline initiatives by recruiting agents to acquire driver leads giving us a reasonable conversion rate of 78% weekly versus online conversion of 8% weekly. Enrolled drivers on weekly campaigns to boost their earnings on the platform, leading to growth in key metrics such as acceptance rate, completion rate, finished rides and Gross Merchandise Volume (GMV). Undertook partner relationship and churn management initiatives such as partner engagements through virtual and physical roundtables, educative communications and campaigns to improve partner retention. Achieved significant growth by increasing weekly rides from 20 to over 1000 in Cape Coast within six months.

Achieved quarterly premium revenue targets within the client portfolio and upsold other insurance packages to them to increase their spending with us. Served timely renewal notices to clients and ensured policies were swiftly renewed and changes made to the policies where necessary. Developed and maintained client relationships and advised clients on risk profiles. Led product awareness and discussions and educated clients on new products. Assisted clients with claims processes in the event of loss and underwrote policies using TurnQuest CRM software. Boosted new businesses through broker acquisition and engagement