Ephy MR

Achieved a customer satisfaction rating of 90% by consistently delivering quality service and resolving customer inquiries as the first point of contact. Improved customer knowledge and understanding of tax-related matters by providing accurate, valid, and comprehensive information using effective communication methods and tools. Increased customer engagement and feedback by implementing and promoting the use of quality service tools, resulting in a 20% increase in customer participation. Prevention of losses at both the entrance and exit gates. Document verification and data entry.

Successfully conducted outreach and promotion activities, resulting in a 30% increase in awareness and sign-ups to our property. Demonstrated exceptional problem-solving skills by effectively addressing queries from both group and office settings, resulting in a 95% query resolution rate. Received positive feedback for providing excellent customer care, leading to improved customer satisfaction scores and positive reviews.

Ensured that customer inquiries were handled and results provided to the team. Supervised other security stakeholders and conducted security briefs from time to time. Enforced security measures in the premises and achieved a drastic reduction of reported losses in the station by about 70%. Conducted investigations to reported cases and presented the evidence to my supervisor. Offered training to the contacted security team on how to respond to emergencies, offer first aid, as well as how to deal with People Living with Disabilities.