Christopher Marshall

Collaborate with internal business units and external partners to resolve customer technical issues, accounts inquiries and service requests; resulting in a 15% reduction in attrition & enhancing average resolution metrics while exceeding departmental benchmarks. Achieved a 15% increase in customer satisfaction scores through consistently delivering unparalleled technical support and service, by resolving complex issues related to proprietary software, mobile platforms, devices, network disruptions, client access controls, and utilizing mainframe databases. Conducting client education sessions, resulting in improvement in customer awareness of our products, services, benefits, and features, leading to increased customer retention and brand loyalty. Playing a central role in fraud response leading to a decrease in fraudulent activity and safeguard breaches while protecting our corporate reputation within the marketplace. Contributed to a 5% increase in revenue and market share through outstanding customer service and proactive engagement with clients within the call center environment.

▪ Collaborate with internal business units and external partners to resolve customer technical issues, accounts inquiries and service requests; resulting in a 15% reduction in attrition & enhancing average resolution metrics while exceeding departmental benchmarks. ▪ Achieved a 15% increase in customer satisfaction scores through consistently delivering unparalleled technical support and service, by resolving complex issues related to proprietary software, mobile platforms, devices, network disruptions, client access controls, and utilizing mainframe databases. ▪ Conducting client education sessions, resulting in improvement in customer awareness of our products, services, benefits, and features, leading to increased customer retention and brand loyalty. ▪ Playing a central role in fraud response leading to a decrease in fraudulent activity and safeguard breaches while protecting our corporate reputation within the marketplace. ▪ Contributed to a 5% increase in revenue and market share through outstanding customer service and proactive engagement with clients within the call center environment.

Engaged active and inactive workplace investment participants through consultative relationship building to introduce clients to available services, provide guidance and set up appointments with our Workplace Planning Consultants. Collaborated with internal business units and external companies to resolve customer accounts inquiries, service requests, fraud response, and safeguards while educating clients about our products, services, benefits, and features.

▪ Engaged active and inactive workplace investment participants through consultative relationship building to introduce clients to available services, provide guidance and set up appointments with our Workplace Planning Consultants. ▪ Collaborated with internal business units and external companies to resolve customer accounts inquiries, service requests, fraud response, and safeguards while educating clients about our products, services, benefits, and features. ▪ Securities Industry Essentials (SIE), Series 7 & Series 66 Licensed.

Customizing insurance solutions for potential clients through active listening, objection handling, reassurance, and friendly customer service. Educating potential clients regarding state requirements, indemnification coverages, discounts, and payment plans while managing GEICO’s overall risk exposure.

▪ Customizing insurance solutions for potential clients through active listening, objection handling, reassurance, and friendly customer service. ▪ Educating potential clients regarding state requirements, indemnification coverages, discounts, and payment plans while managing GEICO’s overall risk exposure. ▪ Texas Department of Insurance certification for Property & Casualty.