Mercy Cherono

Enhanced customer satisfaction by streamlining communication channels and improving response times. Expanded market presence by identifying new business opportunities and forging strategic partnerships. Achieved company growth by implementing strategic marketing plans and business development initiatives. Managed purchasing, sales, marketing and customer account operations efficiently. Implemented business strategies, increasing revenue, and effectively targeting new markets. Prepared monthly hospital reports to track performance and effectiveness of marketing strategies. Identified opportunities for improvement and providing feedback to staff and management, and working collaboratively to implement changes that improve patient care and service Interacted well with customers to build connections and nurture relationships.

Develop comprehensive reports detailing project progress, achievements, challenges faced, and recommendations for future improvements. Conduct analysis of community needs and resources to support strategic plans. Facilitate community workshops to promote various programs and educate the public on available services. Establish and maintain relationships with key stakeholders. Engage with children, adolescents, and communities in areas of child protection, health, social protection, and other empowerment programs. Prepare workshop reports to document insights and outcomes. Build community capacity for sustained income-generating endeavors that improve their standard of living.

Developed a detailed data collection plan, including the selection of public offices, scheduling of visits, and identification of key personnel to collaborate with. Conducted on-site visits to public offices to administer the customer satisfaction survey using KoboToolbox Implemented quality control measures to validate the accuracy and reliability of collected data. Conduct on-site visits to public offices to administer the customer satisfaction survey using KoboToolbox Ensured that all data collection activities adhere to ethical standards, including obtaining informed consent from survey participants and protecting their privacy. Prepared comprehensive reports on the data collection phase, including lessons learned and recommendations for improvement

Conducted market research to identify new opportunities for growth and expansion in competitive markets. Monitored and responded to communication-related emails received through the hospital's general email address. Managed the dissemination of health-related information to staff, patients, and the community. Monitored patient and community feedback on communication efforts and addressed concerns. Promoted events, workshops, and webinars to amplify the organization's reach and impact. Maintained an inventory of publications and promotional materials, ensuring their availability for distribution.