Samuel njoroge

Guiding clients on the optical options(spectacles, sunglasses, contact lenses, referrals to ophthamologists) which best meets their needs. Handling insurance orders via the available softwares eg; Slade360, Smart Access, GA Portal, Mtiba, LCT. Processing orders on the available softwares for example optosoft, odoo, MS excel. Technical support in the workshop ie; repairs, adjustments and cleaning of spectacles. Training new staff to ensure smooth transition into the workplace. Handling front desk operations eg cashiering, receptionist. Business development. Research and marketing to aid in improving customer service at the workplace.

Ensuring all Staff are best equipped with knowledge and skills related to selling. Enhancing positively the overall customer experience of the branches Handling customer complaints at the branch level and forwarding those beyond my capacity to the department heads responsible. Guiding the team to ensure both cash and corporate targets are achieved. Liaising with relevant departments in coming up with strategies to improve customer service and branch performance. Responsible for all the inventory and assets at the branch. Acting as a link between the branch and the management. Maintaining the branch image by ensuring cleanliness and tidiness at all times. Preparation and submission of daily, weekly and monthly reports to the relevant department heads. Contacting previous clients on a yearly basis and inviting them for an annual checkup, so that we can update their optical needs. Updating stocks by ordering new optical frames, taking stock daily and submitting stock reports weekly. Overseeing all activities relating to the well-being of the branch and ensuring everything necessary to the growth and functioning of the branch is attended to. Cashier, Business Development, Research and marketing.

Updating old tax pins into current KRA tax pins. Filing tax returns (individual income returns). Sourcing potential clients.

Facilitating the sale of insurance covers to clients. Sourcing potential insurance clients. Following up on payment of premiums.

Preparation of receipts. Preparation of payment vouchers. Preparation of proforma invoices. Preparation of income statements. Preparation of bank reconciliation statements. Preparation of cashflow statements. Banking of cash from sales.