Armaa Shirazi

• Creating and maintaining documentation of all CAC processes
• Maintain and update quality-related process documentation and flowcharts
• Develop and adhere to a plan to complete periodic checks on key controls and propose recommendations to further strengthen the xLOS quality framework
• Bringing to life 11 automation(Bots) used in the AC and maintaining it whilst documenting its logic - has helped to significantly reduce man hours and costs
• Created reporting tools and dashboards to measure performance of bots - helped in RCAs and early deployment of solutions
• Alteryx and PowerBI used to create Dashboards
• Conducted knowledge sessions to educate and reduce knowledge gap between humans and Bots
• Several Bot enhancement projects undertaken to improve efficiency and features/capabilities
• Provided hundreds of test data, to facilitate BOT development - providing QA support throughout until production launches
• Taking lead on feedback gathered from on floor colleagues, after live releases - allowing to bring improvements as and when needed or additional add on features to be added asap.
• Connected with the development team and the Subject matter experts on a continuous basis - proved essential for all BOT related work.
• Helped in facilitating BOT migration from UiPath to Microsoft PowerAutomate platform.
• Designed and maintained internal and external CAC websites using G-suite application
• Auditing website contents and keep it updated to current information and helping migrate from Google to Microsoft platform
• Maintain & update CAC google/mailing groups as per the staff list

• Full involvement in the development (Process Definition Document), testing (With BA's and Dev team) and deployment of a BOT responsible for electronic tax return filings with the relevant tax authorities. Helping reduce man hours on simple cases, so more focus can be kept on complex returns.
• Built a Completely revamped SOP with detailed instructions on how to handle any Tax fillinging case in the CAC (PwC Canada Acceleration Center)
• Maintaining active situational communication with team/team leads
• Actively resolved Salesforce cases related to Client onboarding risk activities

• Helped bring in top talent by conducting interviews
• Provided over 50 hours of Trainings for new hires and other departments, developing training materials Created, updated and maintained Standard Operating Procedures
• Kept team together and provided unconditional support to meet deadlines
• Worked as SME for RPA Filing BOT development project - Helping reduce tax return processing times through automation.

Constantly delivering multiple commitments through a flex approach - meeting changing requirements of the stakeholders Using Tools such as - Tiger, SharePoint, IBMnotes and other internally developed Tax softwares Following Firm techniques, standards and methodologies for analysis and problem solving Responsible for Filing of Canadian and U.S. Tax returns with the Tax authorities Careful filtering and evaluation of returns before being sent out Providing administrative support when needed

Ensuring smooth operations persist while hospitality is at par, also executed other responsibilities like inventory control, ordering and delivery

Assessment of documents along with re-arranging them accordingly, data retrieval and also learned to bookkeep in the form of data entry.