Prince Evans Ghartey

Troubleshot and resolved simple or complex issues utilizing reference materials. Resolved escalated customer support tickets related to networking issues in a timely manner. Troubleshot LAN and WAN connectivity issues by analyzing packet captures with Wireshark. Monitored system logs on various networking equipment to identify potential security threats or malfunctions. Deployed new hardware devices including routers, switches, firewalls and wireless access points. Reported network operational status by gathering and prioritizing information and managing projects. Coordinated installation of new equipment. Developed procedures to track, project and report network availability, reliability, capacity, and utilization. Communicated with customers, sales staff, and marketing staff to determine customer needs. Prepared and monitored project schedules, budgets, and cost control systems. Prepared design presentations and proposals for staff and customers. Configured and optimized networks to connect various front-end and back-end components. Implemented advanced routing protocols such as BGP, OSPF, EIGRP and RIP for complex network designs. Maintained an up-to-date knowledgebase of current trends and developments in the field of Network Engineering.