JUNE YATOR

Implement corporate communication strategies and policies for the County's Department of Lands, Housing, and Urban Development. Review and develop communication materials, including press releases, talking points, reports, speeches, web content, and videos to ensure brand consistency and clear messaging. Manage internal and external communication channels, including newsletters, social media, and public relations activities. Coordinate media relations and public engagement initiatives, fostering positive relationships with key stakeholders such as media outlets, government agencies, and community organizations. Maintain a media contact database and organize media/advocacy forums to enhance the County's visibility. Conduct research and analysis on public perception and corporate reputation, recommending effective intervention strategies. Spearhead public awareness campaigns, increasing stakeholder engagement by 50% through targeted communication initiatives. Manage the County’s social media platforms, ensuring timely updates and public interaction.

Provided exceptional customer service through phone, online chats, and emails, resolving customer queries promptly. Managed call queues and ensured efficient service delivery, enhancing customer retention. Utilized CRM systems to maintain accurate customer records and provided solutions to billing issues.

Assisted customers with product support for DStv and GOtv, resolving technical issues and managing subscriptions. Handled high volume customer interactions through calls and emails ensuring customer satisfaction and conflict resolution. Managed social media platforms while interacting with customers online to resolve their complaints and provide solutions.