Cynthia Okumu

● Monitoring bank’s operations for correct accounting procedures. ● One point telephonic contact to customers on banking solutions ● Performing administrative and clerical duties such as data entry and filing, when necessary ● Resolving customer complaints and queries ● Presenting and cross-selling banking product to ensure high quality client service ● Processing both cash and cheque deposits, cash and cheque withdrawals, RTGS AND TT processing. ● Deploys innovative sales strategies to optimize revenue generation, increasing average transaction value. ● Surpasses monthly targets by meticulously following up on leads and swiftly closing deals, consistently exceeding goals. ● Elevates product expertise by actively participating in training sessions staying abreast of industry trends. ● Deliver unparalleled customer service, resulting in significant rise in positive reviews and referrals. ● Account opening, dormant account activations

● Data collection, analysis, interpretation and presentations. ● Administering questionnaires and focused group discussion questions ● Conducting Environmental measurements(emission levels, noise levels and electromagnetic fields(EMF)levels ● Monitoring and evaluation of the project ● Report writing ● Field work/site visits to different parts of the country.

● Mobile registration of citizens for huduma card number on site, door to door or to institutions ● Recording data captured by use of biometric kits and data capture forms ● One on one interview with those to be registered ● Physical and actual data capture of biometrics and facial features ● Data protection and privacy

● Maintained efficient office operations by managing administrative tasks such as filing, photocopying, and organizing documents. ● Managed office supplies and inventory levels to ensure seamless workflow, optimizing stock levels and reducing wastage. ● Assisted in organizing corporate events and meetings, contributing to successful outcomes and positive feedback from participants. ● Maintained cleanliness and organization in office spaces, creating conducive work environment and enhancing productivity. ● Collaborated with team members to complete ad-hoc tasks and projects, demonstrating flexibility and teamwork in achieving departmental goals. ● Response to emails and calls ● Stock taking ● Petty cash management

● Facilitate efficient voter registration process by accurately capturing citizens data, resulting in reduction of registration time during peak periods ● Ensured electoral transparency by meticulously organizing and maintaining voter registration records, contributing to decrease in discrepancies. ● Managed polling station logistics with precision, ensuring timely set up and adherence to electoral guidelines resulting to 100% compliance rate. ● Resolved voter queries and complaints promptly to uphold service standards and foster public trust. ● Maintained confidentiality and integrity in handling sensitive electoral materials, earning commendation for adherence to security protocols ● Counting, tallying and announcement of provisional results at the polling station and delivering the same to the RO. • Ensure safe custody of all entrusted documents, document handover of all election materials and equipment to the RO after the By-Election. • Assist in the training of polling/counting clerks. • Any other duties as assigned by the Returning Officer

● Conducted insightful interviews with precision and thoroughness, gathering high-quality data for client projects. ● Implemented robust research methodologies to ensure reliability and validity of collected data, resulting in accurate insights for decision-making. ● Managed fieldwork operations effectively, coordinating schedules and resources to meet project deadlines and budget constraints. ● Engaged with diverse populations to gather representative samples, demonstrating cultural sensitivity and adaptability in various environments. ● Administered surveys and questionnaires with professionalism and attention to detail, maintaining data integrity throughout data collection process. ● Collaborated with cross-functional teams to ensure alignment between fieldwork activities and research objectives, fostering synergy and achieving project milestones.

● Field data collection ● Arranging interviews with respondents from pilot project previously done to help with data entry ● Conducting interviews using structured questions and accurately recording feedback on questionnaires and tablets