Tabitha Mutinda

Optimizing customer experience through responding to customer queries and establishing sound customer relationship management strategies that standardized response time. Collaborating with senior consultants and technicians to review customer feedback, investigate customer complaints, develop solutions that comply with SLAs, and improve customer satisfaction. Maintaining correspondence with clients to develop effective relationship management protocols, thus optimizing service delivery. Streamlining service requests through a ticketing system that records and documents customer and technical support activity.

Optimized financial operations through raising and updating invoices for the company clients using the ERP system, creating payment vouchers for cheque payments, and filing field payment requests. Established and maintained strategic relationships with key stakeholders to optimize procurement and tendering processes by streamlining supplier evaluation processes. Maintained company tax and statutory compliance by remitting accurate and timely payments for NSSF, PAYE, and NHIF in compliance with legislative guidelines. Streamlined petty cash management operations by issuing and posting petty cash requests in the ERP and Quickbooks. Performed bank and MPesa account reconciliations to identify and correct accounting errors and verify the validity of financial information. Monitored clients' accounts and updated customers' statements of accounts to maintain accountability.

Maintained company payables accounts and ensured remittance of timely, accurate payment of 6% VAT withholding tax to KRA before issuing payment to suppliers. Liaised with suppliers to ensure timely invoices processing and issuing payment cheques in compliance with contract terms. Supported records management operations through collecting and filing supplier invoices, digitizing receipts using the Micros system and verifying company records. Optimizing inventory management and stocktaking activities through filing stock sheets and updating stock replenishment schedules. Maintained financial accountability through performing MPesa reconciliations and correcting accounting errors.

Performed general accounting and financial operations such as preparing and entering advance vouchers, journals and liquidation vouchers, reviewing field expenditures, and performing account reconciliations. Collaborated with patients and caregivers to process invoices, streamline financial transactions, and issue receipts before patient discharge.

Liaised with individual and corporate clients to streamline account opening processes, review client documents and secure relevant signatures in compliance with KYC policies. Established operational strategies that optimized banking system performance and data management protocols. Collaborated with internal and external auditing teams to support, resolve discrepancies and streamline auditing processes. Monitored system performance, conducted dedupe and screening checks, and established process improvement strategies to optimize performance.