John Chioma

Manage order fulfilment processes, ensuring accurate and timely shipment of products to customers. Regularly update and maintain product listings on e-commerce platform to ensure accuracy and relevance. Monitor and manage inventory levels to prevent stock outs. Respond promptly to customer inquiries, process customer returns and exchanges promptly, and provide clear communication and resolutions to enhance customer shopping experience. Utilize e-commerce analytics tools to generate reports on key performance indicators, and identifying areas for improvement in order to enhance customer experience. Assist in development and improvement of e-commerce operation processes and workflows to enhance overall efficiency. Conduct training sessions for new team members, ensuring a thorough understanding of e-commerce operation processes and best practices. Manage and coordinate all additional fulfilment tasks to ensure smooth and efficient operations.

Developed and successful implemented VirtualR Application to cloud, resulting in streamlined operations and improved user experience. Conducted regular training sessions for staff to enhance their technical skills, promoting efficient and effective use of IT resources and culture of continuous learning. Provided hands-on technical leadership during system upgrades, migrations, and troubleshooting efforts. Established and enforced IT policies and procedures, ensuring compliance with industry regulations and standards. Implemented and managed robust IT infrastructure, resulting in an increase in system efficiency. Troubleshoot and resolved hardware and software issues, ensuring prompt resolution and minimal downtime. Maintained an up-to-date hardware inventory, ensuring accurate records of all IT assets. Responded to IT emergencies, minimizing disruptions and ensuring business continuity.

Troubleshoot and resolved hardware and software issues, ensuring prompt resolution and minimal downtime. Maintained an up-to-date hardware inventory, ensuring accurate records of all IT assets. Responded to IT emergencies, minimizing disruptions and ensuring business continuity.