Jemima Aisha Okouya

Key Responsibilities: • Learner Support and engagement • Send emails and WhatsApp messages to learners in their respective groups to nudge and check-up. • Hub attendance tracking ( ensure that all learners have access to the hub and that they have booked for attendance. • Check the hub premises and report if there’s anything missing, broken or need repairs. • Schedule and attend weekly stand-up meetings. • Event planning/coordination

Operate autonomously in all facets of the business, i.e., strategic planning, daily operations, proficient in customer relations, revenue growth, financial management, driving operational excellence and business development. Constantly review customer feedback and proactively find ways to improve the processes and customer service levels for increased satisfaction rates and achievement of business goals. Improve the market position and maximising financial growth through effective social media management and advertising.

Planned, prepared, and delivered lesson plans and instructional materials that facilitated active learning. Successfully taught a learner how to read and write within 6 months. Influenced the learner to read for fun in order to improve their reading ability and thinking capacity. Developed schemes of work, lesson plans and tests. Instructed and monitored learner in the use of learning materials. Used relevant technology to support and differentiate instruction. Maintained discipline and remained patient. Encouraged and monitored the progress of the learner and used the information to adjust teaching strategies. Maintained accurate and complete records of learner’s progress and development.