Michelle Chichi

Michelle Chichi

Client Success Coordinator en Pattern Brands

World Quant University

Kenia

Acerca deEventosCanalesComunidades

¡Hola, soy Michelle Chichi!

Client Success Coordinator en Pattern Brands

Highly experienced Client Operations Manager with over 10 years expertise in client operations, customer service and work from home environments. With a proven track record in leadership roles within the technology ecosystem, AI agent performance optimization and lead generation. A visionary leader driving innovation and transformation while fostering collaboration. Known for customer obsession, results-oriented, and adaptive leadership, committed to ethical practices and continuous learning.

Redes sociales

No se agregaron enlaces sociales

    Experiencia

    Pattern Brands

    Client Success Coordinator

    May 2023 - Presente

    Manage strong relationships with a portfolio of clients Conduct onboarding sessions for new clients Drive sales and enhance customer satisfaction Collaborate with product and support teams

    TLC Relationship Management Ltd

    Operations Manager

    August 2019 - April 2023

    Spearheaded a team project delivering loyalty programs Implemented Agile methodologies Facilitated collaboration between cross-functional teams

    TLC Relationship Management Ltd

    Key Account Manager

    August 2014 - August 2019

    Navigating client needs in a competitive market Utilized strategic client assessments Delivered a 20% revenue increase

    TLC Relationship Management Ltd

    Customer Experience Specialist

    May 2011 - August 2014

    Recognized declining gym satisfaction Initiated action plan leading to satisfaction increase

    Educación

    Applied Data Science

    Certificado

    World Quant University

    Computación en la Nube

    Computación en la Nube

    Certificado

    Alx

    Graduado en 2024

    Contabilidad

    Licenciatura

    Egerton University

    Graduado en 2012

    Certificaciones y Distintivos

    No se agregó certificaciones o distintivos

    Proyectos

    No se agregaron proyectos

    Idiomas

    Inglés

    Habilidades

    No se agregaron habilidades

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