Jamilatu Abdul Hamid

Answered and directed phone calls, implementing a well-organized call routing system that improved call transfer duration and enhanced overall customer satisfaction. Managed effective appointment schedules, ensuring an organized work routine with a clear calendar communicating the time and duration for each engagement, which reduced scheduling conflicts. Coordinated meetings and took detailed minutes, initiating the use of meeting agenda templates, achieving structured discussions, enhancing productivity, and tracking clear action points. Wrote and distributed email correspondence, memos, letters, and forms to enhance communication clarity and consistency across the organization together with leveraging Laserfiche software for excellent records-keeping. Supported in the preparation of reports, presentations, and documentation, summarizing data and proofreading work completed by other employees to ensure proper grammar and reflect an excellent brand image. Maintain a high-level of integrity and meticulousness in handling the petty-cash by cross-checking receipts and invoices and closing off books that ensure up-to-date accounting records.

Conducted data entry tasks to update and maintain employee records, ensuring the accuracy of HR databases and contributing to improved comprehensive information compilation on employees. Facilitated the scheduling of candidate interviews using Outlook calendar, ensuring timely coordination between hiring managers and candidates and reducing interview scheduling conflicts. Assisted in the development of employee training materials using Microsoft PowerPoint, incorporating multimedia elements to enhance engagement and comprehension for more effective training sessions. Doubled as a sales representative, increasing monthly acquisition of new customers through personal selling, addressing customer complaints, and maintaining detailed sales records to inform sales strategies. Provided assistance in coordinating logistics for office operations events by maintaining a comprehensive list of required items, usage, delivery time, and bookkeeping receipts to assist with post-event and office inventory auditing.