Tesfanesh temesgen

• Analyse claims and decide whether they are covered by policy.
• Reduced claims settlement time by 30% through optimized review processes and new evaluation criteria implementation.
• Inform clients if claims are accepted and how they will be allocated. Organise payments to clients and repair or replacement of lost items.

*Improved user satisfaction by 15% by providing technical assistance to ARKI Sport's gaming software users. *Boosted user efficiency by 25% by educating 50 users on software features.

• Deliver exceptional customer service, building strong relationships with users and fostering a positive community around ARKI Sport’s offerings.

Coached recently hired ICT support on advanced current digital works. Assisted clients with a diagnosis of software and hardware issues and concerns. Encouraged timely and relevant upgrades for clients’ products as necessary.

• Improved support efficiency by 20% by coaching 20 newly hired ICT staff on advanced digital systems.
• Assisted clients with a diagnosis of software and hardware issues and concerns.
• Encouraged timely and relevant upgrades for clients’ products as necessary.

Performs and compiles all the files of all the customers with the ability to work fast and error-free under pressure. Works more than regular time as the need arises by Organization. Ensures the desired output needed by the company on a daily basis performance.

• Performs and compiles all the files of all the customers with the ability to work fast and error-free under pressure.
• Increased productivity by 15% by accommodating additional work hours during peak periods.
• Ensures the desired output needed by the company on a daily basis performance.