Ntwari Fred

Addressed customer inquiries via email and chat platforms, ensuring prompt and accurate responses to maintain satisfaction. Managed CRM tools to track customer interactions, analyze trends, and identify areas for service improvement. Coordinated with teams to resolve customer issues efficiently, enhancing the overall client experience. Provided detailed reporting on common customer concerns, offering actionable insights for process improvements.

Supported digital customer engagement initiatives, learning to align communication strategies with client expectations.

Conducted market analysis to support data-driven decision-making, providing valuable insights on brand positioning and audience engagement.

Engaged with clients to understand their needs and provided personalized support, resulting in a 15% increase in customer satisfaction. Collaborated with team members to streamline customer communication processes, improving efficiency and response times. Maintained accurate records of client interactions to ensure seamless follow-ups and service continuity.

Led a team in managing client relationships and addressing inquiries, fostering trust and satisfaction. Coordinated meetings and ensured tasks were completed promptly, supporting team productivity and customer-focused goals.