Job Wandwasi

Provided exceptional customer support, addressing inquiries and complaints via telephone, ensuring first-call resolution (FCR). Documented customer interactions accurately in CRM systems, adhering to standard operating procedures. Analyzed call trends and escalated critical issues to team leaders, improving service delivery. Led the reversal team, managing transactional tasks and distributing reports. Contributed to quality improvement by recommending procedural updates and assisting in training sessions on new products.

Improved operational efficiency through streamlined communication with clients. Handled invoicing and maintained accurate financial records. Coordinated daily office activities and maintained confidentiality in document management. Prepared reports and managed candidate-client correspondence. Coordinated client communication and responded to inquiries promptly.

Managed confidential HR documents and maintained employee records. Assisted with new hire orientation and staff welfare initiatives. Processed employee leave and overtime requests. Monitored staff clocking system for payroll accuracy. Maintained HR database with up-to-date employee information.

Supported HR operations by maintaining employee records. Performed clerical tasks including data entry and document filing. Managed office supply inventory.