Ahlam Al Menhali

Improved service delivery by 10% by streamlining workflow process of the digital transformation program. Facilitated discussions with key EdTech and COP28 representatives, fostering potential collaborations in areas like green AI for climate education and skills development. Mitigated risks associated with stakeholder resistance by facilitating communication and building consensus. Analyzed digital product feedback reports, identified key trends, leading to 15% increase in user satisfaction for digital services by refining product features and functionality. Forged strategic partnerships with 5+ government agencies, increasing joint initiatives. Organized 20+ workshops, improved stakeholder support, and introduced new processes.

Spearheaded social media marketing and event participation, increasing brand visibility by 20% and customer engagement by 15%, resulting in a 10% expansion of the customer base. Streamlined production logistics and customer service operations, reducing processing time by 15% and improving customer satisfaction by 20% while maintaining quality standards. Developed and implemented a data-driven growth strategy for Cookville Sweets, focusing on community engagement and market positioning, leading to a 12% increase in revenue. Applied cost-saving measures and optimized marketing expenditure, achieving a 10% reduction in expenses.

Restructured the visa processing department, increasing efficiency by 30% and reducing processing time. Optimized renewing foreign employees' residency visas process, leading to a 25% increase in on-time renewals. Created digital system to track visa and document processing, reducing time by 20%. Managed a team of volunteers to organize and execute 5 community events, increasing employee engagement by 40% and enhancing brand image. Developed and executed impactful communication strategies aligned with organizational goals.

Led social media campaigns and influencer partnerships for the E-Bakery app, growing our user base by 20% and reaching new users, solidifying our brand as a leader in the digital bakery market. Managed a team of 5, implemented logistical improvements, reducing delivery time and boosting user satisfaction. Developed and implemented a long-term strategic vision for E-Bakery, identifying growth opportunities and setting the direction for future expansion and service offerings. Managed financials with a focus on optimizing return on investment, resulting in measurable growth in app revenue and user engagement.

Enhanced visitor satisfaction at the GCC Pavilion during Expo Dubai by providing top-notch guest service, leading to improved guest feedback scores through personalized assistance and efficient problem resolution.

Spearheaded social media strategy, growing follower count by 20% and engagement rate by 15% through targeted content and community engagement initiatives. Developed and launched a student business program, equipping 50+ students with entrepreneurial tools and resources, resulting in successful business launches. Proposed and implemented a mentorship program structure, matching 30 alumni mentors with students, facilitating knowledge exchange and career development. Organized 10+ alumni events and workshops, attracting 100+ participants and fostering 200 new connections within the alumni network.

Enhanced the Department of Health's helpline service during the COVID-19 crisis by streamlining communication, reducing response times through issue identification and solution implementation.