Eman Alqubaisi

Count the cash in their drawer at the start of their shift. Accept checks, cash, and other forms of payment from customers. Answer questions from customers about their accounts. Prepare specialized types of funds, such as traveler’s checks, savings bonds, and money orders. Exchange Dirhams for foreign currency. Order bank cards and checks for customers. Record all transactions electronically throughout their shift. Count the cash in their drawer at the end of their shift and make sure the amounts balance. Ensure transactions are completed in an efficient manner with a high level of accuracy. Follow compliance procedures, company policies and abide by all health and safety guidelines as per company standards. Perform administrative tasks such as filing, generating reports and maintaining mail correspondence. Provide support and information to customers, over the counter and by phone. Maintain a cash float and follows balancing and reconciling procedures. Prepare daily ‘End of Day’ sheet at the close of each business day.

Assist Guest Services Management whenever needed. Assist with recruitment, ongoing education, appreciation, and overall program development for volunteers. Coordinate communication and scheduling for up to 100 volunteers on a daily basis. Manage online system for volunteer monthly schedules and fulfill ticketing requests. Create and update manual outlining best practices and documenting protocols. Keep relevant departments and personnel aware of volunteer needs and staffing for performances/events. Creating briefings on each performance with information relevant to each event and campus activities. Oversee volunteers at performances at venues across the Lincoln Center campus, including Resident Organizations and offsite venues. Maintain the highest standards of guest care and contribute to considerations about the guest experience. Assisting with Accessibility at Lincoln Center including welcoming, ticketing, and messaging guests with disabilities.

I did my internship in the Ferrari World, Guest service for two months and half