Vivian Alawode

Observing, guiding, supervising, and assessing children while they learn in the classroom environment. Developing lesson plans, independent learning exercises, curricula, and methods that cater to the needs of the individual child. Creating and maintaining a safe, clean, stimulating classroom where all children feel safe and valued. Establishing rapport and building relationships with students based on trust. Setting an excellent example for students and instilling good values in them like honesty, accountability, understanding, tolerance, respect, love, and kindness. Monitoring and assessing student progress and writing up reports. Ensuring classroom supplies and equipment are available and in working condition.

As a sales executive, my function is to market the company's products as a field sales agent, generate leads, and source for clients and prospects on social media. I document the customer’s request for an advert or campaign and send it via mail to the operation unit for processing. I also document and send customers' proof of payment to the finance unit for verification, monitor client or customer's advert, and send a weekly report of all prospects received, leads generated, and customer feedback. My tasks include;

 Setting sales goals and developing sales strategies.  Researching prospects and generating leads.  Contacting potential and existing customers on the phone, by email, and in person.  Handling customer questions, inquiries, and complaints.  Preparing and sending quotes and proposals.  Meeting daily, weekly, and monthly sales targets.  Participating in sales team meetings.

 Support implementation of project strategies and implementation of Project Action Plans.

 Provide effective administrative and logistics support to a project.

 Provide effective support in financial management focusing on quality assurance.

 Participate in knowledge building and sharing activities of the project.

 Attend to customer complaints, requests, phone, email, and walk-in customer inquiries, update customer information as required, maintain the confidentiality of information, and forward and escalate inquiries to relevant individuals and departments.

 Provide outstanding customer service that fosters excellent customer relations, resulting in customer loyalty and retention.

 Open customer accounts and send daily reports of all newly opened accounts to the compliance unit. I register and arrange checkbooks and ATM cards received from the dispatcher.

 Attend training sessions to know about new products, and services, and identify customer needs.

Assist the customer service unit with checkbooks and ATM cards documentation, registration, arrangement, and maintenance of teller register for record-keeping of important transactions. Coordinate pension customers to fill their account opening forms correctly. Make sure that required fields are not left out and areas where mistakes were made are signed off. Ensure deposit and withdrawer slips are always available and in the right place for customers to easily access them. Review all account opening forms and check for complete documentation.