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Vivian Alawode
Administración de Empresas y Comercio Electrónico en Nexford University
Nigeria
¡Hola, soy Vivian Alawode!
Teacher en Secure Seed Montessori School
Enthusiastic and results-driven project management professional with a passion for driving business growth and fostering customer relationships. Demonstrates exceptional customer service skills, market research acumen, and proficiency in business analysis tools. Eager to leverage 2 years of experience in customer service and project management to contribute to the success of a dynamic organization.
Experiencia
Secure Seed Montessori School
Teacher
January 2022 - June 2022
Observing, guiding, supervising, and assessing children while they learn in the classroom environment. Developing lesson plans, independent learning exercises, curricula, and methods that cater to the needs of the individual child. Creating and maintaining a safe, clean, stimulating classroom where all children feel safe and valued. Establishing rapport and building relationships with students based on trust. Setting an excellent example for students and instilling good values in them like honesty, accountability, understanding, tolerance, respect, love, and kindness. Monitoring and assessing student progress and writing up reports. Ensuring classroom supplies and equipment are available and in working condition.
Isurf Consulting Limited / O’Play Digital Services Limited (Opera Ads)
SALES EXECUTIVE
November 2019 - March 2020
Setting sales goals and developing sales strategies. Researching prospects and generating leads. Contacting potential and existing customers on the phone, via email, and in person. Handling customer questions, inquiries, and complaints. Preparing and sending quotes and proposals. Meeting daily, weekly, and monthly sales targets. Participating in sales team meetings.
Isurf Consulting Limited / O’Play Digital Services Limited (Opera Ads)
Sales Executive
November 2019 - March 2020
As a sales executive, my function is to market the company's products as a field sales agent, generate leads, and source for clients and prospects on social media. I document the customer’s request for an advert or campaign and send it via mail to the operation unit for processing. I also document and send customers' proof of payment to the finance unit for verification, monitor client or customer's advert, and send a weekly report of all prospects received, leads generated, and customer feedback. My tasks include;
Setting sales goals and developing sales strategies. Researching prospects and generating leads. Contacting potential and existing customers on the phone, by email, and in person. Handling customer questions, inquiries, and complaints. Preparing and sending quotes and proposals. Meeting daily, weekly, and monthly sales targets. Participating in sales team meetings.
Integrated Corporate Services (ICS) / Access Bank
CUSTOMER SERVICE OFFICER
September 2014 - October 2016
Attend to customer complaints, requests, phone, email, and walk-in customer inquiries. Update customer information as required. Maintain the confidentiality of information. Forward and escalate inquiries to relevant individuals and departments. Provide outstanding customer service that fosters excellent customer relations. Open customer accounts and send daily reports of all newly opened accounts to the compliance unit. Register and arrange checkbooks and ATM cards received from the dispatcher. Attend training sessions to know about new products and services and identify customer needs.
Integrated Corporate Services (ICS) / Access Bank
Customer Service Officer
September 2014 - October 2016
Attend to customer complaints, requests, phone, email, and walk-in customer inquiries, update customer information as required, maintain the confidentiality of information, and forward and escalate inquiries to relevant individuals and departments.
Provide outstanding customer service that fosters excellent customer relations, resulting in customer loyalty and retention.
Open customer accounts and send daily reports of all newly opened accounts to the compliance unit. I register and arrange checkbooks and ATM cards received from the dispatcher.
Attend training sessions to know about new products, and services, and identify customer needs.
SURE-P, Graduate Internship Scheme (GIS) / Stanbic IBTC Bank
OPERATION INTERNSHIP PROGRAM
June 2014 - September 2014
Assist the customer service unit with checkbooks and ATM cards documentation, registration, arrangement, and maintenance of teller register for record-keeping of important transactions. Coordinate pension customers to fill their account opening forms correctly. Make sure that required fields are not left out and areas where mistakes were made are signed off. Ensure deposit and withdrawer slips are always available and in the right place for customers to easily access them. Review all account opening forms and check for complete documentation.
Certificaciones y Distintivos
No se agregó certificaciones o distintivos
Proyectos
No se agregaron proyectos
Idiomas
Inglés
Intermedio
Habilidades
Customer Engagement
Problem Solving
Organizational Effectiveness
Project Management
Critical thinking
Business Analysis
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