James Skosana
Team Leader en Standard Bank Digital Banking
University Of Johannesburg
Sudáfrica
¡Hola, soy James Skosana!
Team Leader en Standard Bank Digital Banking
Highly motivated and experienced finance professional, within the customer service environment. Goal oriented individual with a strong financial acumen, analytical and strategic thinker. A leader in the business space.
Redes sociales
No se agregaron enlaces sociales
Experiencia
Standard Bank Digital Banking
Team Leader
January 2022 - Presente
Responsible for Digital Channels customer support in the Digital Banking Helpdesk. Responsible for taking inbound, outbound and email relating to digital and general banking customer requests. Rectify service failure, in identified products with the objective of resolving the failure, retaining the customer and minimizing the bank’s reputational risk. Managing and support the Digital Channels service environment by ensuring optimal system availability and trustworthiness of the self-service options available on Digital Banking Channels
Standard Bank
Universal Banking Learnership
August 2019 - February 2021
Query management and resolution for general banking clients. Service and maintaining customer portfolio request on savings and investment products and credit card accounts. Generating quality leads for segments, savings and investment, and personal lending.
Educación
![Economía Financiera](/_next/image?url=https%3A%2F%2Fd2e99mz4b7o3o0.cloudfront.net%2Fbec2ca00-3798-45af-8199-e7320af9926c%2F1663441341649.png&w=112&q=75)
Economía Financiera
University of Johannesburg
Graduado en 2023
Certificaciones y Distintivos
No se agregó certificaciones o distintivos
Proyectos
No se agregaron proyectos
Idiomas
Inglés
Habilidades
Data Analytics
Communications Intelligence
Customer Satisfaction
Problem Solving
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