Mohammed Gorgoush

Spearheaded troubleshooting for 100+ classrooms and offices AV/IT equipment, ensuring seamless operations and promptly resolving software and hardware issues for the Brown School community. Resolve 20+ helpdesk tickets weekly to support university community clients, and advance instructional capabilities by developing technology education materials. Partner with faculty for hybrid learning, events, and webinars by acting as first responder for AV/IT queries

Increased research center's productivity by 25% by streamlining mailing system efficiency, improving cross-department collaboration, and onboarding 10 student workers each semester. Advise and implement projects and programs by providing organized detailed briefings for university leaders to ensure seamless representation at major events.

Mentored mature adults and facilitated language learning for foreign-born individuals, creating opportunities for studying abroad and job placements. Recruited and coordinated 3 volunteers Established an impactful international student platform, connecting 37 students with mentors to foster success in professional and educational pursuits.

Directed community-based initiatives, supporting socially engaged outcomes, and managed projects to ensure mutually beneficial relationships to increase quality of life initiatives. Engaged in dialogue with community partners on healthy living practices, disseminating evaluation results to ensure community understanding and participation.

Established +50 labs/offices with advanced technology and resolved technical issues, contributing to a 32% increase in Customer Service Satisfaction (CSS) and loyalty. Researched and evaluated new technologies, optimizing lab functionality for enhanced productivity.

Orchestrated quality projects and boosted social media presence by 550%, leading 30+ activities and organizing impactful student events. Supervised job fairs and orientations, elevating student engagement and fostering 40+ visits and events.

Oversaw convention center staff and managed events while allocating budgets across divisions. Coordinated smooth execution of festival logistics, engaged diverse local vendors, secured sponsorships, and arranged logistics resulting in a seamless and impactful integration of culture, tradition, and fun into the event.

Instructed courses on Windows interface apps, & Microsoft programs, raising students' awareness of Software. Took on leadership roles within the institution, organizing events, managing the soccer team, and significantly enhancing extracurricular activities and student participation by +200 students.