Ahmed Mahmoud
Team Leader Customer Support Fixed Broadband en Orange
Ain Shams University, Cairo
Egipto
¡Hola, soy Ahmed Mahmoud!
Team Leader Customer Support Fixed Broadband en Orange
Seeking a career with a progressive organization where I can utilize my skills, knowledge, and experience in a challenging role that allows for advancement and growth.
Redes sociales
No se agregaron enlaces sociales
Experiencia
Orange
Team Leader Customer Support Fixed Broadband
May 2019 - Presente
Manage daily Shift operations. Scheduling, forecasting. Process Management to enhance & easies the work flow Quality control through monitoring the team tasks. KPI management / performance management Coach, Motivate and Support through a coaching culture. Setting operational objectives for the teams and individuals. Ensures the compliance of the operational objectives with the departmental objectives. Draft strategic business plans to enhance Customer Journey.(Consumer Segment) Enhance the Customer Journey by reducing the Service level Agreement, Empower the Team & increase the First Line resolution percent Monitoring the Call Center Call backs & Repetitive Complaints. Unify the causes of consumer cancellation reasons, to have a more accurate analysis regarding Churn Ensure a healthy working environment for the department employees. Forecast, submit and validate (if applicable) headcount budget proposals according to the business needs Plan and manage the annual budget while monitoring and controlling resources Enhance Customer Experience Customer Relationship Management (CRM) Service Delivery Process Improvement Customer Satisfaction Business Intelligence (BI)
Educación
![WEB Development Challenger Track1](/_next/image?url=https%3A%2F%2Fcdn.localized.world%2Forganizations%2F491%2F88860571-0534-41e8-af21-6c3965536980.png&w=112&q=75)
WEB Development Challenger Track1
Udacity
![Advanced Marketing Analysis](/_next/image?url=https%3A%2F%2Fcdn.localized.world%2Forganizations%2F491%2F88860571-0534-41e8-af21-6c3965536980.png&w=112&q=75)
Advanced Marketing Analysis
Udacity
![Ciencias de la Computación](/_next/image?url=https%3A%2F%2Fcdn.localized.world%2Forganizations%2F427%2F392810e0-32fe-4e56-a820-64dc2b8a98ee.png&w=112&q=75)
Ciencias de la Computación
Ain Shams University
Graduado en 2005
Certificaciones y Distintivos
No se agregó certificaciones o distintivos
Proyectos
No se agregaron proyectos
Idiomas
Árabe
Inglés
Alemán
Habilidades
No se agregaron habilidades
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