Amr Ismail

Planning logistical operations and facilitating all services (shipping, unloading, storage, transportation...) Supervising the processing of all customer requests and ensuring that the service is provided with the required efficiency and on time (OTIF) Adhering to international logistical standards Participating in operational plans according to the authority's strategy Working to adhere to the principle of (Just in Time) Managing supply chain process within the framework of CRM rules Coordinating with all relevant authorities, especially customs Membership of various procurement committees Drafting and defining all incentives and financial rewards Dealing with correspondence, complaints and inquiries Implementing maintaining all administrative procedures Attending meetings with senior management

Planning and implementing specific marketing strategies Following up on customer feedback, media and social media Negotiating and coordinating with all international entities Providing analytical studies of all profits & losses Maintaining good professional relations with all stakeholders Defining key performance indicators for the development of operating rates Participation in analytical studies on official reports Evaluating the performance of employees Providing all programs and training courses Controlling company and project documentation

Managing and leading the technical support team Coordinating with all relevant authorities Provide technical and operational support for the ERP system Selecting new employees and appointing them Analyzing customer data through continuous follow-up on CRM