Bashayer Alawfi

Oversaw fast-paced front desk operations and guests' needs at a busy facility. Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention. Collaborated with team members to handle guest requirements from check-in through check-out. Took reservations over the phone and through email, recording guest information in a computer system and verifying details. Answered hotel phones with professionalism and directed calls appropriately. Responded to guest inquiries, complaints, and special requests to increase customer satisfaction. Provided guests with information on local attractions, restaurants, and transportation services to enhance their stay. Maintained a high level of knowledge of all hotel services offered to answer guest questions. Resolved guest complaints and discrepancies in a prompt and courteous manner.

Brought in new accounts through successful networking strategies and promotional approaches. Expanded business through effective network development, identifying new and prospective clients. Improved bottom-line profitability by growing the customer base and capitalizing on upsell opportunities. Consulted with product development teams to enhance products based on customer interest data. Negotiated, prepared, and signed contracts with clients. Met with existing customers and prospects to discuss business needs and recommend optimal solutions. Streamlined internal processes for improved efficiency, leading to a more productive work environment and faster project completion times. Optimized sales funnel management, increasing conversion rates and improving overall customer acquisition strategies.

Came up with detailed plans to enhance sales management and prioritize long-term business goals. Conducted regular meetings with clients to build positive and productive relationships. Arranged potential client contacts, cultivated relationships, and followed through all service needs. Exceeded company average revenue goals. Brought in new accounts through successful networking strategies and promotional approaches. Negotiated contracts and closed sales with new and existing clients. Tracked sales calls in the database for relationship management. Communicated with leadership teams by spearheading regular meetings to discuss objectives. Negotiated, prepared, and signed contracts with clients. Consulted with product development teams to enhance products based on customer interest data. Collaborated with account executives to penetrate new accounts, identify potential customers, and coordinate product demonstrations. Tracked weekly sales to develop corrective action planning reports. Compiled product, market, and customer data to generate informed sales and profit projections.

Maintained a positive, empathetic, and professional attitude toward customers at all times. Processed orders, forms, applications, and requests. Managed financial utility of invoices for clients and quotations for outside clients. Generated sales leads that developed into new customers. Managed daily activity of the center and workflow. Handled customer complaints, provided appropriate solutions and alternatives within time limits, and followed up to ensure resolution. Prepared monthly status reports and collection reports. Prepared new contracts and renewed contracts. Reviewed and maintained the accuracy of records, editing where necessary to ensure they are up to date. Filed documents in physical and digital records and ensured appropriate archiving. Followed up with Ministry of Health patients. Solved customer complaints without the need for further escalations. Conducted regular visits to the front-liners at the point of service to listen to their concerns and feedback. Worked effectively, both individually and as part of a team, to achieve both individual and department goals and objectives.

Responsible for preparing daily status reports. Followed up with Ministry of Health patients. Solved customer complaints without the need for further escalations. Conducted regular visits to the front-liners at the point of service to listen to their concerns and feedback. Worked effectively, both individually and as part of a team, to achieve both individual and department goals and objectives.

Writing weekly and daily performance reports. Responsible for social media (Twitter). Arrange and communicate with daily live episode's guests. Event planning in cooperation with Public Relation Department. Prepare and produce daily episodes. Oversaw daily operations to ensure high levels of productivity.

Writing weekly reports. Writing formal letters.