Nkemdirichi Maduadugwo

Ensured 100% compliance with contractual agreements, including service level agreements (SLAs) and performance metrics with vendors and service providers. Streamlined data center maintenance procedures, resulting in a 25% reduction in downtime and ensuring 99.99% uptime reliability.. Implemented energy efficiency measures, reducing power consumption by 15% and generating annual cost savings of $50,000. Conducted routine inspections and proactive repairs, maintaining optimal operating conditions for critical infrastructure equipment. Oversaw equipment upgrades and replacements, minimizing disruptions to operations and ensuring seamless transitions. Developed and implemented a comprehensive preventive maintenance schedule, increasing equipment lifespan by 20% and reducing unexpected failures by 30%. Collaborated with cross-functional teams to implement best practices and ensure alignment with industry standards and regulations. Prepared reports on service performance metrics and key indicators for management review. Developed and implemented training programs for service personnel to improve individual capabilities and enhance team performance. Established and maintained service schedules for several projects to help plan organize workload. Participated in meetings and discussions with internal and external stakeholders to discuss KPIs and strategies for successful completion of service projects. Managed and coordinated service teams to achieve successful completion of service projects. Maintained overall safe work environment with employee training programs and enforcement of safety procedures. Frequently inspected production area to verify proper equipment operation. Created and managed project plans, timelines and budgets. Maintained 99% accuracy rate in document control, ensuring that all necessary permits, procedures, and certifications are up-to-date and readily accessible. Conducted regular reviews of operations and identified areas for improvement.

Conducted installation, testing and commissioning of information and communication technology (ICT) and Extra-Low Voltage (ELV) systems for high-value projects, including Access control, Fire alarm, CCTV, Traffic control system, paid parking system, Data networks, Data Center, RTLS, VOIP, ICT Passive Infrastructures, AV Conference and Simulation center and Background Music system, Kiosk Wayfinding system, WAP Collaborated with cross-functional teams to assess project requirements, develop technical specifications, and create detailed project plans Managed project budgets, timelines, and resources, ensuring projects were completed on time and within budget Ensured ELV systems are 100% compliant with relevant industry standards, codes, and regulations. Implemented cost-effective solutions, resulting in 10% reduction in overall project-related expenses. Conducted research to test and analyze feasibility, design, operation and performance of equipment, components, and systems. Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports. Developed cost estimates and project specifications for proposals. Oversaw installation of structured cabling systems, fiber-optic networks, and wireless communication solutions, optimizing connectivity Implemented state-of-the-art surveillance, access control and fire alarm systems to enhance public safety and security Played a key role in the integration of IoT devices and sensors for data collection and analysis, contributing to data-driven decision-making for planning purposes Conducted regular site inspections, quality control checks, and troubleshooting to maintain system reliability and performance Provided technical support and training to Client officials, operations staff, and maintenance teams to ensure efficient system operation Evaluated emerging technologies and industry trends to recommend innovative solutions for future city development. Developed planning criteria for integrating and enabling new technologies. Trained and mentored competent and flexible workforce to meet project needs and promote a positive work environment. Participated in formal internal design reviews of proposed products and components. Conducted feasibility studies for proposed projects using potential ROI and risk management. Developed work plans for various personnel roles based on strengths and talents.

Assisted in the management of multi-site network and servers, Increased system uptime by 15%, achieving a 98% reliability rate Monitored network performance, identified bottlenecks, and optimized configurations for peak efficiency Administered Active Directory, including user account management, group policies, and domain controller maintenance Implemented backup and recovery strategies to protect critical data and ensure business continuity Conducted routine patch management and system updates to maintain security and compliance Provided end-user support and resolved technical issues, increasing response and resolution times by 20%, ensuring issues are addressed within 30% less time on average. Operated as a project manager for IT adjacent projects, providing solutions to staff on a case-by-case basis. Deployed antivirus and security solutions throughout the entire system network. Arranged staff-development programs such as training and workshops for staff at every level. Conducted comprehensive system audits on a regular basis. Comprehensively maintained the stability of essential data backups on a nightly basis. Administered quality customer service to in-house staff and satisfied concerns. Identified copious staff skills advancement opportunities across all company departments. Maintained network hardware and software and monitored the network to support network availability to end users. Performed day-to-day LAN and WAN administration, maintenance, and support. Identified and immediately resolved issues with network devices. Implemented network security measures to minimize data loss. Installed, configured and supported local area network (LAN), wide area network (WAN), and Internet system. Monitored system performance and responded to alerts. Authored documentation for system configuration and troubleshooting. Consulted with management to determine the scope and priorities of projects and to discuss system capacity and equipment acquisitions.