Operations Coordinator

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About the Team
At Careem, we are revolutionizing the way customers access everyday essentials. Our Shops team is dedicated to providing seamless delivery experiences from supermarkets, florists, pharmacies, and more through our marketplace. We work closely with our partners to ensure they are equipped with the tools and support needed to succeed.

As an Ops Coordinator, you will play a crucial role in ensuring operational efficiency, partner satisfaction, and a top-tier customer experience.

What You'll Do

• Support Operational Performance: Assist in monitoring key operational metrics such as order fulfilment, stock availability, and merchant response times to ensure a smooth experience for customers and partners.
• Partner Assistance & Relationship Management: Act as a key point of contact for merchants, providing guidance on processes, addressing their concerns, and ensuring they have the necessary support.
• Inventory & Assortment Oversight: Help maintain accurate item listings and stock availability to reduce out-of-stock issues and enhance customer satisfaction.
• Promotions & Campaign Coordination: Support merchants in implementing promotions and discounts on time to maximize sales opportunities.
• Quality & Accuracy Maintenance: Ensure that partner catalogs are kept up to date with correct product details, pricing, and availability.
• Merchant Support: Guide Merchants through the use of Careem’s internal tools and systems to improve their order management and operational efficiency.
• Order Flow Improvement: Work with partners to identify potential delays and suggest improvements to streamline their processes.
• Team Collaboration: Work closely with internal teams, including logistics, commercial, and customer support, to ensure smooth day-to-day operations and resolve challenges effectively.

• Analytical Mindset: Ability to read and interpret data, draw insights, and make data-driven decisions to improve performance.
• Customer & Partner Focus: Strong relationship management skills with a partner-first approach to resolving issues.
• Technical Proficiency: Comfortable working with internal dashboards, Excel/Google Sheets, and CRM tools. SQL knowledge is a plus.
• Problem-Solving Skills: Ability to identify pain points in vendor operations and implement actionable solutions.
• Excellent Communication: Ability to interact with vendors professionally and guide them through operational processes.
• Agility & Adaptability: Ability to work in a fast-paced environment, manage multiple tasks, and adapt to changing business needs.