Evelyne Wothaya Kiambati

Responsible for monitoring and improving operational key performance indicators in the region’s customs operations. Implements streamlined standard operating processes to ensure compliant, quality, and efficient operations in line with company's policies. Leads customs improvement projects and digitisation projects aimed at increasing operational profitability and efficiency. Designs and delivers key operations trainings to customs managers and operations specialists. Assists in operational implementation of RFQ or client contract requirements.

Key skills and achievements include:

• Operations Management: Implementation of customs operations strategy projects such as reduction of losses on files leading to increased operational profitability by 33% in the past one year. Successfully assisted in internal audit preparations for ten countries
• Finance and Data Analysis: Prepares weekly, monthly, and quarterly operations and finance KPI dashboard presentations to customs managers highlighting key improvement areas. Review of profit and loss reports for operational improvement opportunities
• Business Process Optimisation: Drafting and development of operational procedures and SLAs with customs teams in MEA. Engaging global shared services on business optimisation and offshoring opportunities
• Project Management: Successfully ran a six-sigma project in Kenya that reduced operational file inefficiency by 50%. Currently rolling out of a six-sigma project on improving shipment profitability in loss making countries
• Communication: Quarterly publication of a regional customs newsletter containing external and internal customs trends
• Digital Transformation: Leading customs operations integration IT projects and topics in the region to increase efficiency
• Training and Capacity Building: Development of training material and organising physical and virtual trainings for hundreds of operations specialists and customs managers on how to improve operational KPIs and metrics
• Innovation: Liaised with HR colleagues and deployed a pilot customs experts training successfully
• Strategy Development: Developing and implementing regional strategic plans alongside Vice President for Customs
• Trade Facilitation: Delivered ten customs and trade related trainings to SMEs in the DHL’s CSR Go Trade Facilitation Program

Managed the delivery of the Africa CEO’s operational strategic projects such as the roll-out of a transport platform in Africa amongst other projects. Responsible for monitoring, reporting and leading improvements on operational key performance indicators in Africa region. Led operations improvement projects and digitisation projects aimed at increasing operational profitability and efficiency. Designed and delivered operations and soft skills trainings to improve employee engagement. Key achievements and tasks were:

• Project management: Successful rollout of a lean road transport project in Uganda that moved the country to profit making status
• Operations management: Implemented a revenue leakage control project in Ethiopia that increased revenue by 20%. Trained over thirty Airfreight colleagues on the company operations program set to increase operations profitability
• Digital transformation: Supported in roll-out and implementation of a digital road transport tool (Saloodo!) in African countries
• Transport management: Negotiated with transport suppliers in Kenya to increase shipment margins to more than 18%
• Stakeholder engagement: Represented DHL as Project lead by developing project management team structures and workflows to an upcoming multi-million-dollar Special Economic Zone project in Kenya
• Training and employee engagement: Improved employee engagement through facilitation of a series of soft skills trainings
• Strategy: Follow through of country strategic plans as outlined by Africa CEO by engaging county teams based on deadlines

Led the region’s offshoring activities by offering cost efficient, innovative solutions to the African countries to meet their business objectives. Developed and executed offshoring plans that incorporate the following components: time, cost, scope, quality, communications, risk, human resources, and integration. Provided strategic guidance to African countries with regards to global shared service capabilities. Key successes and tasks were:

• Digital transformation: Ensured effective service centre support by providing over thirty shared service staff to more than sixteen countries during hyper care period of the regional IT roll-out program
• Operations management: Worked to improve the global shared service structure and efficiency across African countries based on KPIs and agreed SLAs. Increased the shared service centre support employees for Africa by 100%, hence supported business performance improvement and growth. Conducted effective site visits to shared services head office in India
• Project Management: Successfully ran a shared service project for that reduced shared service costs by $72k
• Strategy Development: Developed and drove the implementation of the African Strategy 2023 across seventeen countries with a structured strategic plan curated for each country’s needs
• Training: Facilitated numerous two-day induction trainings to over fifty employees as part of DHL’s Welcome to DGF program

Tasked to provide high-level management support to the Africa CEO and CFO by implementing strategy, utilizing & creating digital monitoring tools, conducting research, preparing statistical reports, and handling regional information requests. In charge of preparation of reports and analysing of business health through review of regional financial and operational KPI monthly material for visibility to senior management across Africa. Key results and skills achievements included:

• Data Analysis: Published monthly analysis of Africa region operational KPIs which further helped the CEO make informed decisions on where to prioritise the regional business objectives. Conducted country support visit with Africa CEO VOLUNTEER EXPERIENCE . Rotary AIESEC DHL Go Trade DHL Go Teach REFERRALS Tabiness Simwa Head of IT Renewal Programs at DHL Global Forwarding. Tabiness.simwa@gmail.com Richmond Carlos Otu Country Manager-Supply Chain at Jumia Ghana. Carlos.otu@gmail.com WRITTEN WORKS Master’s Dissertation Drivers of supply chain risk in energy and mining industries in Africa Professional Course Assignment How Kenya Could Broaden Participation in Global Value Chains
• Financial Analysis: Prepared financial insight through financial reports such as P&L, reports to CFO monthly to enhance financial performance and process efficiency. Lent support to African teams in managing the month-end close financial processes
• Process improvement: Provided credit control monitoring analysis which led to decreased accounts receivables as well as supported in budget preparation process
• Project Management: Implemented a performance dialogue board for the Africa management team to increase regional visibility. Successfully rolled out finance projects such as the regional credit policy and the bank consolidation project
• Resource Management: Led the recruitment and development plans of twelve management trainees across Africa

Responsible for success of program execution, management of deployment workstreams, gathered inputs to ensure local business requirements are provided, and reported on status to regional and global management. Also, worked with different stake holders and content experts to provide project awareness, understand business needs, and assess and manage change and communication activities. Assisted the country manager on different business strategy projects. Key skills and goals achieved included:

• Digital Transformation: Implemented assigned IT SAP country project deliverables according to global targets
• Project Management: Managed deployment plan and delivered activities on time and with quality
• Business Development: Successfully managed a key account mining client with net revenue of 1M€ per annum
• Marketing and Planning: Successfully planned country customer and employee events for product launches
• Training and Capacity Building: Curated and delivered employee trainings on project management and soft skills
• Strategy development: Provided strategic assistance to Country Manager on country strategic projects such as setting up client and senior management meetings and ensuring follow-up on deliverables. Supported the annual budget preparation process.
• Data Analysis: Presented key country operational and financial reports and data highlighting key areas of success and improvements to country senior leadership for their action
• Communication: Published the country newsletter to employees containing project and country performance

Responsible for helping companies in Burkina Faso grow and develop their business with specialised youth talent acquisition solutions aimed at attracting and retaining the right talent through employer branding and leadership pipeline programs. Helped companies in Burkina Faso leverage on AIESEC's Global Talent Network as well as developing leadership in youths through these professional experiences. In-charge of leading a youth business development team to build sales opportunities and pipelines. Responsible for training AIESEC youth on how to sell and how to develop projects for prospective clients. Key skills and achievements included:

• Business development: Developed and implemented a customized road safety CSR project to Total that increased revenue for the youth NGO. Led and delivered revenue generating English language activities and courses
• Project and Client Management: Ran a Girl-child school project as well as providing a talent pipeline to Nestle
• Talent Development: Provided over thirty international exchange opportunities for interns through these projects
• Event Management: Managed a 40-delegate profitable conference with over seven sponsoring partners
• Training and Capacity Building: Trained and led a high performing team of ten youth volunteers.Facilitated in conferences

Part of a young professional program for talents in emerging markets supporting growth in social impact businesses. Role required implementation of business approaches to start-ups with an aim of accelerating business growth and increase social impact. The program combined hands-on experience and in-depth learning about business canvas modelling, innovation understanding the ecosystem, build your own network, starting and growing a business and career building. Main responsibility was to improve acquisition of bottom of the pyramid job seekers through traditional and social media. Key skills and major results included:

• Business Development: Increased job seeker numbers by 20% through implementation of different marketing experiments on above the line and below the line strategies
• Marketing: Implemented inbound marketing strategies to increase user engagement such as blog development, social media presence. Successfully worked on radio and flier campaigns to reach out to lower income job seekers
• Data Analysis: Analysed and published reports using Google Analytics to measure marketing campaigns and trends for senior management decision making. Reviewed social media metrics to further improve marketing strategies
• Stakeholder management: Collaborated with developer teams to implement insights on web and the app based on marketing insights
• Research: Conducted over ten focus group sessions and used the data to improve user experience. Analysed global competitors in Brazil, India, Mexico, Kenya and other emerging markets and made key business recommendations based on the research

Main task was assisting in the management of a $1 million-SAP implementation project with over one hundred team members spread across nine countries. Acted as a right hand of project manager with activities centralized around resource and work planning & control, budget management, change management and product quality control. As part of the core project management team, was responsible for program execution success and managed regional deployment team workshops and events. Gathered inputs to ensure local business requirements were provided and reported on project status to management. Key skills and major achievements included:

• Project Management: Assisted the project manager in maintaining project management plans and deployment strategy. Ensured a disciplined execution and adherence to project reporting cycles, tools. Executed project risk assessment and implemented ways of mitigating risks
• Stakeholder management: Coordinated resources assigned to project to ensure consistent deployment. Coordinated between the multiple project work streams to ensure project success
• Event Management: Successfully planned and organized over fifteen project trainings and workshops in Kenya and Ghana
• Communication: Planned project teambuilding activities and published a quirky project weekly newsletter