Diane Mugunga
Communications Minister-Guild Council at CARNEGIE MELLON UNIVERSITY AFRICA
Business Information Technology at Carnegie Mellon University, Rwanda
Rwanda
Experience
MICROSOFT/TEK-EXPERTS
L2-Technical support Engineer
August 2022 - June 2023
Conducting in-depth research, diagnosing, troubleshooting, and resolving critical customer issues promptly. Expertise in access management, advanced authentication, and their integration. Team lead experience. Strong communication and teamwork skills.
Microsoft/Tek-Experts
L2-Technical support Engineer
August 2022 - June 2023
Conducting in-depth research, diagnosing, troubleshooting, and resolving critical customer issues promptly Specializing in access management, advanced authentication, and their integration Providing team lead experience Delivering effective solutions with strong communication and teamwork skills
PREMIER EAST AFRICA-Editec
L1-Technical support Engineer
October 2021 - August 2022
Enhanced the efficiency of the mentor-mentee pairing process through the development of a streamlined system. Conducting thorough research, diagnosing, troubleshooting, and resolving customer issues with precision and efficiency. Technical support, leadership, effective communication, and collaboration within a team environment.
Premier East Africa-Editec
L1-Technical support Engineer
October 2021 - August 2022
Enhancing the efficiency of the mentor-mentee pairing process Developing a streamlined system for effective regulation, continuous monitoring, and optimization Conducting thorough research, diagnosing, troubleshooting, and resolving customer issues with precision and efficiency Providing technical support, leadership, effective communication, and collaboration within a team environment
Education
Certificates & Badges
No certificates or badges added
Projects
No projects added
Languages
English
Professional
French
Beginner
Swahili
Professional
Skills
No skills added
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