Tochi Enyinnayah

Established and streamlined ineffective policies which increased productivity by 25% in six months. Collaborated with farmers to get Foodstuff supply directly as this increases customer’s demand due to friendly cost of our products. Engaged in food quality control and safety training as this reduced processing errors by 40%. Organized and drove promo sales and discounts to customers which led to increased orders from customers by 50%.

Founded a company Registered for various trainings Enrolled in BYU Pathway Worldwide Enrolled in IT Support Skills and Tools Enrolled at Nexford University for a program

Followed through an employee training plan for staffs under my tutelage on Customer Service Ethics which increased customer satisfaction by 70%. Advocated for prompt accurate response to enquiries via emails which increased requests for our home service pickup thereby exceeding our target on revenue generation. Collaborated with other departments, improved our Customer experience by 60%. Accurate information on customer’s shipment posted to the network to ensure the shipment is labeled and handled correctly which reduced customer’s request for refunds by 65%. Responding to customer’s complaint and proffering a solution within 2 hours with a follow up call increased our customer loyalty and referrals by 85%.