Caroline Mwangi

• Provide strategic HR guidance to NGOs/CBOs across Africa, focusing on policy development, compliance, and performance management.
• Design and facilitate HR training programs and performance management systems to support organizational growth and compliance.
• Offering guidance in the development of strategic plans and corporate governance policies and facilitating training.

Providing governance oversight and advisory services to the organization.

Providing strategic leadership to the regional HR function by translating business strategies into local HR strategies to ensure high staff engagement and support. Optimizing and applying recruiting tools, including LinkedIn Recruiter and other online platforms, to source and screen the best candidates and efficiently manage workflows across the recruiting team. Ensuring sound HR practices, systems and procedures are in place to support the business, legal & statutory requirements regionally. Providing oversight on the drafting and review of HR Policies and procedures and supporting line managers in implementing key HR policies and procedures. Providing day-to-day performance management guidance to line management through coaching; including coordinating the performance management process to promote a high-performance culture. Championing employee engagement through the administration of competitive benefits, reward programs, and other HR initiatives as well as conducting engagement surveys to monitor impact. Stakeholder management - both internal and external Championing Diversity, Equity, and Inclusion (DEI) throughout the organization. Managing legal matters, dealing with grievances and overseeing disciplinary management. Ensuring the workplace is a safe space by adhering to OSHA requirements. Curating training content, administering various training initiatives in line with business needs, and working with department heads to develop and train direct reports. Championing continuous improvement of the HR function as well as change management. Managing the HRIS system and the digitization process of the HR operations. Oversight of the HR & Admin budgets for the group.

Provided strategic leadership to the HR function to ensure high staff engagement and support. Implemented quality performance and reward systems for staff that led to the achievement of organizational objectives. Prepared the organization to undertake continuous improvement in its people management strategies' quality and effectiveness and ensured that staff complied with all HR policies and standards. Fostered learning & development initiatives that promoted employee engagement. Developed & reviewed HR policies and processes to ensure legal compliance and HR best practice. Ensured job evaluation and grading were done for every role to stimulate high-performing teams. Using different HR approaches to promote Company culture and promote employee branding. Prepared reports for analytics and board updates. Oversight of the HR & Admin annual and quarterly budgets. Providing advisory services to the leadership team on people-related issues. Handling grievances and disciplinary issues.

Facilitated the end-to-end recruitment process. Performance Management: facilitated employee appraisals through the HODs and ensured the process was conducted as per the company policy. Facilitated training modules to upskill employees and increase retention through employee engagement. Managed the employee separation process by conducting exit interviews, clearance process, and preparing certificates of service. Managed and administered employee benefits. Handled grievances and disciplinary issues. Managed all suppliers and related stakeholders. Championed employee engagement initiatives. Maintained all records.

Supervised and managed a team of 7. Participated in the ExCom strategic meetings and recorded minutes and action points for execution. Handled all recruitment, selection, and placement of emerging job vacancies in the business, including orientation of new employees into the business. Processed work permits and dependent passes for expatriates and settled them into the country. Prepared and managed payroll data & staff data. Salary surveys and structure development. Supervised the use of company vehicles and compiled fuel reports for all company vehicles. Performance Management: facilitated employee monthly appraisals through the HODs and calibrated scores. Organization Effectiveness: policy development/revision & implementation. Staff Welfare: organized all employee-related activities and events including management meetings and the end-of-year party.

Handled all recruitment, selection, and placement of emerging job vacancies in the business. I successfully filled numerous vacancies in various departments. Managed & maintained the employees’ database. Prepared payroll by the 20th of every month using Payroll Master & TA Master. Submissions of NSSF, NHIF & NITA. Coordinated board meetings & supplier meetings for the company & department, respectively. Was involved in resolving arising disciplinary and or industrial relation (union) related issues. Staff Welfare: organized all employee-related activities and events including quarterly addresses by the MD, team-building activities, and welfare talks. Coordinated employee engagement surveys. Budgeting: Prepared, monitored, and maintained the HR departmental budget of up to KSH 31,000,000. Managed the wellness program through the dissemination of health information via email and noticeboards and coordinating activities of the wellness program. Was responsible for the administration of flights & accommodation for all staff both locally & internationally. Processed internal purchase of supplies and consumables & utilities for the company & Directors.

Performed all HR & Admin duties assigned.