Grace Aido

Developed and implemented effective sales strategies, resulting in a 20% increase in revenue within the first quarter. Conducted market research to identify trends and opportunities, enhancing product positioning and customer engagement. Collaborated with cross-functional teams to create marketing campaigns that aligned with business objectives, improving customer reach by 30%. Managed customer relationships, providing support that ensured a 95% customer satisfaction rate. Analyzed sales data and performance metrics to refine strategies, leading to a 25% improvement in overall sales effectiveness.

Managed purchasing department expenses, achieving a 15% reduction in operating costs by streamlining budgeting processes. Maintained accurate inventory records and handled discrepancies, ensuring compliance with company policies and enhancing inventory turnover by 20%. Analyzed slow-moving inventory and implemented corrective actions, reducing excess stock by 30%.

Processed customer transactions accurately and provided exceptional service, resulting in a 98% customer retention rate. Promoted hotel services effectively, contributing to a 15% increase in upselling success. Maintained a balanced cash drawer through meticulous transaction management, achieving zero discrepancies during audits.

Managed international customer queries, delivering exceptional service and resolving complaints effectively, earning a customer satisfaction score of 92%. Oversaw team performance, ensuring adherence to KPIs and delivering training that improved service quality by 25%. Maintained records of customer interactions, implementing a feedback loop that enhanced service processes.

Established a robust supply chain network to facilitate the procurement of raw materials and services, improving delivery times by 20%. Assisted in inventory management and stocktaking, ensuring operational continuity and reducing stock discrepancies by 15%.

Implemented targeted marketing strategies across various online platforms, boosting product awareness by 40% and increasing engagement rates by 35%. Provided customer support, addressing inquiries and promoting product features, leading to a 30% increase in sales conversions.