Ruth Nyaboga

Generating leads via cold calling, social media, email marketing, networking, and LinkedIn outreach methods for the in-house Business Development Team.

Followed the guided scripts and questions to engage customers through telephone interviews Engaged 50-80 customers daily Provided a daily report highlighting the number of calls made, feedback received, and action points that needed to be taken

Researching, Writing, and Editing Informative articles daily that range from Food, Health & Fitness, Businesses/Franchises, and many more topics.

Handled inbound and outbound prospective calls on behalf of Nova Pioneer to educate and inform clients On possible admission. Executed follow-up calls and text messages to families who had not picked up calls initially and ensured none of my leads were left uncontacted. Called families who had applied for enrollment for their child but have not made progress towardsSecuring their spot. Codifying as much qualitative information from the calls enabling the admissions team to deduce learning from the information. Providing prompt and courteous customer service.

I set goals every term on what I wanted to achieve. Worked with prequalified vendors to send quotations and evaluated who got the final order. Used the approval max system to get approvals from budget owners and trained on an ERP system known as NetSuite. Visited suppliers to ensure that the supplies we sourced were of good quality and were made on time Maintained supplier relationships with current suppliers as well as sourcing for new suppliers Ensured that all the rooms in the schools are well furnished and ready for use for our students and teammates Worked with the finance team to ensure that our vendors were paid on time i.e. Cleared the facilities dashboard Supported teammates in various activities; transport and accommodation reservation requests for our teammates Acknowledged emails from teammates on procurement requests within 24 hours and gave them feedback as soon as possible. Collaborated with Mtenders electronic system to help us in the prequalification of vendors for the year 2019/2020 in preparation for launch. Successfully closed in on the 2020 Master List Dashboard. This spreadsheet tracker ensured the successful launch of Nova Pioneer Eldoret High School.

Administrative, Procurement, and Finance Roles Undertaken Maintained contact lists for our clients. Acted as the point of contact for internal and external clients. Carried administrative duties such as filing, typing, copying, binding, scanning, etc. Handled sensitive information confidentially. Held responsibility for daily cash management of ¬50-100K KShs across the collection to banking Worked on ensuring up-to-date information across the patient lifecycle (registration, payment, lab testing, and discharge) using the Sanitas information system Prepared various reports for the laboratory and dispatched them after approval. Served as the single point person for 10+ stakeholders ensuring the flow of information between doctors, lab technicians, and vendors Managed 500+ patient relationships across information dissemination and issue resolution in person and on the phone; Purchased monthly supplies which included; stationary, housekeeping materials, medical supplies, and equipment.