Rania Elsharafa

Provided technical support to users (Helpdesk) to ensure the quality of IT services used in the coordination with the Ministry of Education and Higher Education. Solved device issue and primary network Provided technical support such as:(installing,configuring, troubleshooting, update) for Networking devices • Switches, Routers, Firewalls, Access Points,), Phones (IP Phones). Provided technical support to all initiatives of the Ministry of Education and Higher Education as (distance E-Learning). Adhered to the obligation of using the programs approved by the Ministry, the use of legal licenses for programs and the obligation Communicated and coordinated with the Department of Information Systems in the Ministry of technical and administrative matters that ensure the efficiency of work Managed the systems that are working on servers Followed up with vendors and stack holders during setup and infrastructure Documenting and characterizing the problems and issues Attended the courses and technical workshops proposed by the Department of Information Systems.

Technology Infrastructure Department Phone registration and administration Call privilege management Extension mobility configuration Call center agents administration including adding new agents, deleting and group assigning. Smart phones and soft client configuration

Provided technical support to users (Helpdesk) to ensure the quality of IT services used in the coordination with the Ministry of Education and Higher Education. Solved device issue and primary network Provided technical support such as:(installing,configuring, troubleshooting, update) for Networking devices • Switches, Routers, Firewalls, Access Points,), Phones (IP Phones). Provided technical support to all initiatives of the Ministry of Education and Higher Education as (distance E-Learning) . Adhered to the obligation of using the programs approved by the Ministry, the use of legal licenses for programs and the obligation Communicated and coordinated with the Department of Information Systems in the Ministry of technical and administrative matters that ensure the efficiency of work Managed the systems that are working on servers Followed up with vendors and stack holders during setup and infrastructure Documenting and characterizing the problems and issues Attended the courses and technical workshops proposed by the Department of Information Systems.

Prepared Voice Gate Way Configuration Bench Mark Compiled Cisco Switching and Routing Configuration and troubleshooting Studied Firewall Policy Configuration Network Management Monitoring solutions Adding new devices to the monitoring system Used Terminal to help in Configurations Security Hardening for CIS Benchmark for Cisco Switches, Routing, Wireless controller and Palo Alto

Telecommunications Service Provider Studied GSM architecture and network element functionality Participated Telecom industry Mainstream Researched Field maintenance scope of work and SLA Researched BTS architecture and physical connectivity