Wenzie Dube

Testing online gambling games offered across European and American markets at core and integration levels to ensure they meet regulatory standards so that they can be certified. Implementing testing procedures to assess the fairness and accuracy of gambling systems, games, and random number generators. Documenting evidence of the games’ states at the time of testing. Ensuring the clients fix issues identified during testing before their games are certified. Drafting and reviewing game certificates and issuing them to clients. Ensuring that the gaming establishments abide by the rules and licensing requirements. Keeping up with all international gambling laws and regulations. Maintaining detailed records of compliance testing activities, findings, and corrective actions taken. Generating reports for management, regulatory authorities, and other stakeholders. Assisting in the development and updating of policies and procedures to ensure ongoing compliance. Providing input on best practices in the industry to enhance the organization's compliance framework. Conducting training sessions for staff to ensure understanding and adherence to compliance policies. Raising awareness of regulatory requirements and promoting a culture of compliance within the organization. Identifying potential compliance risks and working with relevant stakeholders to develop strategies for mitigating those risks. Communicating with regulatory authorities and external stakeholders to address compliance-related inquiries or concerns. Providing regular updates to management on the status of compliance initiatives

Obtained information and feedback from clients to improve the relationship between the business and its clients, as well as to update the database. Obtained updated customer information to update the Sage CRM System and NetAdmin. Communicate with clients to get their views on where Sage products can improve. Obtained feedback from clients about the customer service received from the Sage contact center. Using Microsoft Power BI and Tableau for visualizing, analyzing and presenting data trends. Using SQL and Database Tools for querying databases and analyzing data stored in relational databases.

Obtained information and feedback from clients and stakeholders to create project documentation for the official Sage User Portals. Collaborated with Software development and Customer Services teams to recommend Interface improvements to improve the customer’s experience. Developing process maps using IBM Blueworks to visually depict steps that a user must take to achieve a certain outcome. Acting as a liaison between business stakeholders and the development team. Communicating effectively to ensure a shared understanding of requirements. Collaborating with stakeholders to understand and document business requirements. Conducting interviews and using Questionnaires with Google Forms to gather information. Using Microsoft Visio and Draw.io for creating flowcharts, process diagrams, and data flow diagrams. Building and maintaining positive relationships with project stakeholders.

Teaching classes of 30 – 40 students. Initiating discussions based on course material. Providing one-on-one tutoring when necessary. Marking class tests, recording marks, and invigilating during tests and exams. Assisting students with projects, assignments, test preparation, research and other academic tasks Assisting students in grasping important ideas, particularly those covered in the lecture. Examining textbooks and lesson plans in order to get ready for tutorials.